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Award winning Customer Satisfaction, dedicated to you.

Thanks to Card Members like you, J.D. Power has ranked American Express Highest in Customer Satisfaction with National Credit Card Companies, including Best Benefits and Services*.

 

We are dedicated to providing our Card Members with the customer service and experiences they deserve. 

 

  • Easy to use Rewards: The Membership Rewards® program keeps it simple. Just use your Card for purchases, large or small, and watch the points add up. Plus, there's no limit to how many points you can earn, and don't worry about expiration dates because there aren't any.1
  • Help when you need it: Chat with American Express through your favorite channels and devices. Learn all of the ways to connect and start a conversation with American Express at Americanexpress.com/chat.
  • Service with Memory: When you call for service, a smarter voice response system recognizes your recent activity online and in the app, and can offer a shortcut to the right option or care professional for assistance.
  • More Places to Use the Card: Tap, swipe, insert, or checkout with your American Express® Card at more places than ever. American Express can now be accepted at 99% of places in the US that accept credit cards.* *Based on Feb 2020 Nilson Report.

 

Card Members can explore these tools and benefits through their Online Account and through the American Express Mobile App** ranked #1 in Customer Satisfaction with Mobile Credit Card Apps according to J.D. Power*.

 

Not a Card Member? Apply here.

 

*American Express received the highest score among national credit card companies in the J.D. Power 2020 U.S. Credit Card Satisfaction Study of customers’ satisfaction with credit card issuers and the J.D. Power 2018 and 2020 U.S. Credit Card Mobile App Satisfaction Studies of customers’ satisfaction with mobile credit card apps. Visit jdpower.com/awards for more details.

 

**Available for iOS 9.0+ and Android™ 4.4+ only