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Awarded for Customer Satisfaction.



Thanks to our Card Members, J.D. Power has ranked American Express “Highest in Customer Satisfaction with Credit Card Companies” for the 9th time*.


We are dedicated to providing our Card Members with the customer service and experiences they deserve. Over the past year, we have introduced a number of benefits and services to make Card Membership more rewarding.


These new offerings include:


  • Redefining Premium: A refreshed suite of benefits for the Platinum Card®, including up to $200 in Uber rides1 and 5X Membership Rewards points on eligible air and hotels2
  • Lounge Access: Centurion Lounges opened this year in Philadelphia and Hong Kong, and the Lounge Finder feature in the Amex® Mobile app** helps Card Members search the 1,000+ lounges in the American Express Global Lounge CollectionSM3.

  • Smarter, Quicker Chat: A virtual assistant is now available in online chat to instantly answer the most common questions. Customer care professionals are also available to chat 24/7.

  • Service with Memory: When you call for service, a smarter voice response system recognizes your recent activity online and in the app, and can offer a shortcut to the right option or care professional for assistance.
  • More Places to Use the Card: Over one million more places in the U.S. started accepting American Express Cards in 2016, providing Card Members even more places to use their cards. 

We work hard every day to provide exceptional services and experiences to our Card Members.


Card Members can explore these tools and benefits through their Online Account and in the Amex Mobile app**.


Not a Card Member? Apply here.



*American Express received the highest score in the J.D.Power 2007-2014 (tied in 2014) and 2017 Credit Card Satisfaction StudySM.. 2017 study based on responses from 20,765 consumers measuring 11 card issuers and measures opinions of consumers about the issuer of their primary credit card. Proprietary 2017 study results are based on experiences and perceptions of consumers surveyed in September 2016-May 2017. Your experiences may vary. Visit 


**Amex® Mobile app available for iOS 9.0+ and Android™ 4.4+ only.