Purchases must be made in the 50 United States of America, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Marshall Islands, Palau, Guam and Northern Mariana Islands and charged in full on your eligible Card. A refund will not be paid if, on the date we receive your Return Protection request any amount on your eligible Card account is past due for one or more billing cycle(s) or your Card is canceled. Refunds are limited to $300 per eligible item, and $1,000 per Card Member account per calendar year based on the date of purchase, not during the year the claim was filed. To be eligible, an item must be in the original purchase condition (not visibly used, defective, or damaged in any way) and must be in working order. The merchant from which the item was originally purchased must also have denied an attempted return of the item. Any item purchased from a merchant that has an established return/satisfaction guarantee program which is greater than or equal to the terms of Return Protection, and provides coverage for your claim, will not be eligible for a refund. Product rebates, discounts or money received from lowest price comparison programs will be deducted from the original cost of the item. The maximum you will be compensated will not exceed the amount charged to the eligible Card Account.
Items not eligible for a refund are: 1. animals and living plants; 2. one-of-a-kind items (including, but not limited to, antiques, artwork, and furs); 3. limited edition items; 4. going-out-of-business sale items; 5. consumable or perishable items with limited life spans (including, but not limited to, food, perfume, light bulbs, and batteries); 6. jewelry (including, but not limited to, loose gems, precious stones, metals, and pearls); 7. watches; 8. services and additional costs (including, but not limited to, installation charges, warranties, shipping, handling or memberships); 9. rare and precious coins; 10. purchased used and/or altered items (including, but not limited to, purchases at auction sites and second-hand stores); 11. custom-built items; 12. compact discs, digital video discs, mini discs, audiotapes, videotapes; 13. computer software; 14. firmware (including, but not limited to, console games, etc.); 15. maps; 16. books, magazines or periodicals of any kind; 17. health care items and /or medical equipment (including, but not limited to, blood pressure machines and diabetes equipment, items or supplies used for maternity care); 18. personal hygiene items (including, but not limited to, all electrical or non-electrical toothbrushes, razors, or any devices (medical or non-medical) that have been personally used and could be considered a health risk to others); 19. formal wear (including, but not limited to, bridal wear, gowns, prom dresses, and tuxedos); 20. tickets of any kind (including, but not limited to, transportation passes or tickets and event tickets); 21. motorized vehicles (including, but not limited to, cars, trucks, motorcycles, boats, and airplanes), their parts and accessories (e.g. car battery) as well as those parts and accessories intended for use with the motorized vehicles (e.g. a trailer or audio or visual components); 22. land, buildings and fixtures (including but not limited to, central air conditioner, built-in kitchen appliance and water heater); 23. firearms; 24. ammunition; 25. negotiable instruments (including, but not limited to, promissory notes, stamps, and travelers checks); 26. cash and its equivalent (including, but not limited to, gift cards and gift certificates); 27. items permanently affixed to home, office, vehicles, etc. (including, but not limited to, garage door openers and car alarms); 28. seasonal items (including but not limited to holiday decorations and costumes).