Last Modified: July 2017

Welcome to the American Express^® bot for Messenger (the “Amex bot”)! 

What is it? The Amex bot is an application that enables you to connect your eligible U.S. Card to your Facebook Messenger account (“Connected Card”) to get messages in Messenger (and push notifications, if enabled) for each purchase you make with your Connected Card. You can also get helpful information about your Connected Card’s benefits, Amex Offers and more. These messages will show up in your Messenger conversation (and as push notifications, if enabled) on all devices logged into your Messenger account.

The Amex bot is also set up to automatically respond to certain types of questions. In the event the Amex bot is not able to answer your question, it will ask you for more information or direct you to log into your American Express online account to chat with a Customer Care Professional.

 

To the extent you do not wish to chat online with a Customer Care Professional, you can contact us at www.americanexpress.com/contactus or call the number on the back of your eligible Card. If your inquiry involves disputing a charge, you may contact us via the Inquiry and Dispute Center at americanexpress.com/inquirycenter.

 

IMPORTANT TERMS, CONDITIONS & DISCLOSURES
The following terms and conditions of use (these “Terms of Use”) govern your access to and use of the Amex bot. These Terms of Use are a binding legal agreement between you and American Express Travel Related Services Company, Inc. (“we” or “Amex”). They apply to you and anyone else you authorize to use the Amex bot with your Connected Card.

 

PLEASE CAREFULLY REVIEW THESE TERMS OF USE BEFORE CONNECTING YOUR ELIGIBLE CARD OR USING THE AMEX BOT. YOUR CONTINUED USE OF THE AMEX BOT OR THE ONGOING CONNECTION OF YOUR CONNECTED CARD CONFIRMS YOUR ONGOING ACCEPTANCE OF THE LAST MODIFIED VERSION OF THESE TERMS OF USE POSTED THROUGH THE AMEX BOT.

 

IF AT ANY TIME YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MUST DISCONTINUE USE OF THE AMEX BOT AND IMMEDIATELY LOG OUT YOUR CONNECTED CARD See “Disconnecting Your Card” below.

• Eligibility
  • The Amex bot is available for American Express Card Members (“Card Members”) with an eligible Card. An “eligible Card” is any American Express U.S. Consumer or Small Business credit or charge card not cancelled and issued to you by a U.S. banking subsidiary of American Express. Prepaid products, Corporate Cards and American Express-branded cards or account numbers issued by other financial institutions are not eligible.
  • You must also have a valid American Express User ID and Password that provides online account access for your eligible Card.  Don’t have an American Express User ID and Password? See “Connecting your Card” below.
  • You represent that you have the power, authority and capacity to accept these Terms of Use.
  • The Amex bot is intended for individual Card Members who are at least 18 years or older. To the extent you are an additional Card Member but still a minor under the laws of the jurisdiction in which you enter into these Terms of Use (under 18 in most States), you must have obtained the consent of your Basic Card Member to connect your eligible Card to the Amex bot. By connecting to or using the Amex bot, you certify and agree you have received that consent.

 

• Connecting your Card
  • To enable the Amex bot, you must first connect your eligible Card to the Amex bot using the following steps:
  • Download the Messenger app on your mobile device and type “AmericanExpressUS” into the Messenger search bar to locate the Amex bot.
  • Select the Amex bot and click the “Get Started” button beneath the greeting message in the Amex bot conversation to initiate the Card connection process.
  • To connect, you are required to log into your Amex account using your American Express User ID and Password on the Amex-hosted page we provide to you through the Amex bot.  Please note that this page is visible only to you, unless you expose your device viewing screen to others. Your American Express User ID and Password are not visible to or shared with Facebook.
  • If you do not have an American Express User ID and Password or you have lost or forgotten your credentials, you can get them by registering your eligible Card for online access at www.americanexpress.com
  • You may only connect one eligible Card to the Amex bot at a time.
  • You can log out your Connected Card from the Amex bot at any time.
  • See “Disconnecting Your Card” below for a description on how to disconnect (aka “log out”) your Connected Card or to connect a new eligible Card to the Amex bot.

 

• Authorization to Receive Messages. By connecting your eligible Card to the Amex bot, you authorize us to send the following messages for your Connected Card (collectively, "Messages") to all devices logged into your Messenger account:
  • a message (including a push notification, if enabled) regarding each purchase you make with the Connected Card (“Purchase Activity Messages”);
  • messages (including push notifications, if enabled) that are related to your purchase and your Connected Card’s benefits, or responsive to messages you send to the Amex bot (“Benefit and Servicing Messages”); and
  • administrative messages (including push notifications, if enabled), which are (i) automatically triggered by the Amex bot’s available pre-programmed commands; or (ii) general administrative messages related to the Amex bot and its features we might send you without any prompting (“Administrative Messages”).

 

• Purchase Activity Messages
  • Purchase Activity Messages will include transaction information like the purchase amount, merchant name, merchant industry description and merchant contact information.
  • Purchase Activity Messages reflect only pending charges. These charges have been temporarily authorizes to be charged, but are not yet finally posted against your Connected Card account.
    • Some of these pending charges may include amounts which are pre-authorized by a merchant before you actually make a purchase (such as a hotel check-in) and are submitted to us as a final charge later when the transaction is completed (like at hotel check out). In these instances, the pending charge you will see in your Purchase Activity Message will be the pre-authorized amount, not the final charge
  • To see the final charge posted against your Connected Card account, go to your Billing Statement. For a copy of your Billing Statement or other account details, please log in to your account at www.americanexpress.com.
  • Purchase Activity Messages do not replace or act as your Billing Statement.

 

•  Benefit and Servicing
  • Benefit and Servicing Messages may include:
    • content associated with your travel-related purchases such as links to information or recommendations about third-party restaurants, or airport lounge access reminders;
    • reminders about some of your Connected Card's benefits such as purchase protection, loyalty program status, and other travel, lodging, or general Card-related benefits; and
    • responses to your requests for e.g., account balance, payment due date, membership rewards balance, to apply for a card, Amex Offers and other similar servicing requests.

 

• Turning Off Messages and Push Notifications
  • Messages
    • If you do not wish to receive Purchase Activity Messages (including push notifications), you can turn them off by selecting the "Features Menu" located at the bottom of your conversation with the Amex bot and then selecting "Manage Settings." When the Amex bot asks if you want to stop receiving purchase notifications, simply select "Yes."
    • If you do not wish to receive Purchase Activity Messages or Benefit Messages (including push notifications, if enabled)***, you may:
      • log out your Connected Card (see "Disconnecting Your Card"), or
      • "Turn Off Messages" through Messenger.
      • ***Please note, by logging out your Connected Card or Turning Off Messages, you will also not receive Administrative Messages, unless you otherwise prompt (and in doing so, permit) the Amex bot to reply to a message or instruction you send us.
  • Push Notifications
    • If you wish to continue to receive Messages from us, but do not wish to receive the corresponding push notifications, you may turn off push notifications by
      • electing to "Mute Notifications" across all devices logged into your Messenger account or,
      • turning off notifications for Messenger on a specific device via that device's setting controls.
  • Please be aware that Messenger's "Turn Off" and "Mute" functionalities are Facebook features that will not stop Amex from sharing data with Facebook. For more information on how Facebook allows you to "turn off" messages or "mute" your notifications click here. If you want Amex to stop sharing your Connected Card-related information with Facebook (including Messages and push notifications, if enabled), you must log Out from the Amex bot (see "Disconnecting Your Card")

 

• Disconnecting Your Card
  • You can disconnect your Connected Card from the Amex bot by typing “Log Out”. By doing so, you disable the Amex bot from sending you further Messages and push notifications, if enabled.
  • You can reconnect your disabled eligible Card or connect a new eligible Card to the Amex bot (see “Connecting your Card”).
  • To the extent, you had not previously deleted your conversations from view, your prior conversations with the Amex bot will be recalled and displayed.
    • For current instructions on how to delete your conversations in Messenger, whether on your desktop or mobile browser, go to Facebook’s Help Center for details. Please note, deleting a message or conversation from your Messenger inbox will only stop it from being displayed in your Messenger inbox upon reconnection. The action will not delete it from the Amex bot inbox.

 

• Privacy and Data Usage
  • Data Collection and Use
    • When you connect your eligible Card with Messenger, Amex will collect a Facebook-generated unique identifier, which is used to identify you when you interact with the Amex bot. In the event you log out of the Amex bot, Facebook uses this unique identifier to recall and display your conversation history when/if you re-connect (provided that you did not delete your conversation history).
    • Amex also collects and uses any data you include in a message to the Amex bot, in accordance with the Amex Online Privacy Statement. Facebook collects and uses such data in accordance with Facebook's Data Policy, and subject to certain restrictions, including Facebook from sharing this data with third parties.
    • Amex periodically collects and uses technical data and related information including, but not limited to, technical data about your interactions with the Amex bot (collectively, “Technical Data”) to facilitate updates to our services. This Technical Data will not personally identify you, and Amex may use it to improve our products or to provide you with services or technologies.  Facebook may also periodically collect and use Technical Data in accordance with Facebook's Data Policy.
  • What Amex Shares
    • When Amex shares your Benefit Messages and Purchase Messages with you, Facebook may only display these Messages to you. Such information will remain subject to the Amex Online Privacy Statement, and Facebook may not otherwise use such Messages or the data comprising such Messages for any other purpose.
    • Amex may share information with Facebook regarding the types of industries where you have recently made purchases (e.g. travel, dining, or retail) on your Connected Card. That information may include the average amount spent in those industries among all Card Members using the Amex bot. Facebook may only use the above information for the limited purposes of improving the Amex bot service and its advertising, targeting, and optimization. Facebook is restricted from sharing this information with non-affiliated third parties for their own use.
    • If you want Amex to stop sharing your Connected Card-related information with Facebook, you must log out from the Amex bot (see “Disconnecting Your Card”). Please note, no other prompts (e.g. “Block”, “Mute”, “Delete Conversation”) will stop this sharing.
    • You may be presented with the option to add your Card number and billing information to your Facebook account for purchases. To enable this, Amex will share with Facebook the first 10 digits of your Card number, and related billing information, including phone number and email address.  If you are presented with this option, you will need to directly provide Facebook the last 5 digits of your Card number.  Your Card and billing information will not be stored with or used by Facebook until you have completed the add-a-Card process and also connected your Card to the Amex bot.  After doing so, you will be able to visit your Facebook Account Settings to manage your Card information on file with Facebook.  The use of your Card number and billing information by Facebook will be subject to their terms and privacy policy, so please review these carefully to understand how this information may be used (see also "Third Party Agreements" and “Security”).

 

• Security
  • It is solely your responsibility to maintain the physical security of your devices and the confidentiality of the information on your devices, including on Facebook, in Messenger, and with the Amex bot.
  • You should keep your devices, your American Express User ID and Password, and other credentials secure in the same manner as you would keep secure your cash, checks, credit cards, and other personal identification numbers and passwords.
  • Anyone with whom you share your devices, Facebook, and/or Messenger credentials will be able to see any messages included in your Amex bot, including your transaction history made available through Messenger. We recommend that you clear out your Amex bot message history from time to time. To the extent you wish to avoid this from happening, you must delete your conversation in the Amex bot and log out of the Amex bot prior to sharing or transferring your device or giving access to your Facebook or Messenger account to another.
  • We recommend you always use available security and lock features on your devices. If you do not utilize the lock screen feature of your devices, and if you have not logged out of Messenger, the Messages and other information contained in your Amex bot will be accessible to anyone with access to your device.
  • Please note that push notifications can be displayed on a locked or inactive device screen on some devices. Since it is possible to view this information even when your devices are locked, we strongly encourage you to maintain physical control over your devices and/or turn off push notifications if you are uncomfortable with this possibility.
  • Do not include any sensitive personal information (e.g., your Connected Card number, Social Security Number, date of birth, security PIN, etc.) in a Messenger conversation. Please note we will never ask you for or include your Connected Card number or other sensitive information in Messenger. If you receive a message that you believe could be fraudulent, please contact us at spoof@americanexpress.com.
  • To avoid any unauthorized access to your personal information, particularly in the event you believe: (1) someone has unauthorized access to your Messenger account, a device you use to access your Messenger account or your Amex credentials; or (2) your device or other credentials have been or may be lost, stolen or otherwise compromised in any way, you should immediately:
    • log your Connected Card out from the Amex bot;
    • change your compromised credentials,
    • delete your conversations with the Amex bot in Messenger; and
    • notify the party issuing your impacted credentials (in the case of Amex, call the number on the back of your Connected Card).
  • You agree to immediately notify us if you suspect fraudulent or abusive activity on your Connected Card account.

 

• Your Cardmember Agreement
  • Your Cardmember Agreement governs all use of your Connected Card and these Terms of Use do not in any way amend, supersede, change or replace your Cardmember Agreement or any other notice or information that you may receive in connection with your Connected Card account. Your Cardmember Agreement includes important terms applicable to your use of the Connected Card. Your Cardmember Agreement also contains a Claims Resolution provision, with a provision regarding binding arbitration that affects your rights with respect to the use of your Connected Card. That arbitration provision applies as well to any disputes between you and us arising from these Terms of Use or your use of the Amex bot.
  • You can call the Amex number on the back of your Connected Card to request a copy of the applicable Card Member Agreement.

 

• Third Party Agreements
  • Facebook, your mobile operating system provider and other third party services or sites incorporated in Messenger or linked to or through the Amex bot have their own terms and conditions and privacy policies and practices (collectively, “Third Party Agreements”). You may be subject to these Third Party Agreements when you use the Amex bot in Messenger, give these third parties your personal information, or otherwise use their services (e.g. if you are presented with the option to add your Card number and billing information to your Facebook account for purchases and choose to do so) or visit their respective mobile or websites. It is your responsibility to review and accept all applicable Third Party Agreements before using the Amex bot.
  • Amex is not responsible for the security, accuracy, legality, appropriateness or any other aspect of the content or function of Facebook, Messenger, your device or any third party’s products or services that may be incorporated or linkable from the Amex bot.
  • We are not responsible for, and do not provide, any support or assistance for any third party hardware, software or other products or services. If you have any questions or issues with a third party product or service, including issues pertaining to the operation of your supported iOS or Android device, please contact the appropriate third party in accordance with its procedures for customer support. If you have any questions or issues pertaining to Messenger (other than questions or issues specific to the use of the Amex bot), please contact Facebook.
  • While Amex does not currently charge a fee for your use of the Amex bot, you will be responsible for all fees that may be imposed by non-Amex parties in connection with such use (such as data usage or text messaging charges imposed on you by your wireless carrier) and subject to any restrictions those third parties may impose.

 

• Changes to Terms of Use
  • We reserve the right to revise these Terms of Use at any time and you are deemed to be aware of and bound by such changes by your continued access or use of the Amex bot. We will indicate that changes to these Terms of Use have been made by updating the date indicated after "Last Modified:" at the beginning of these Terms of Use. If you do not accept any such changes, your sole and exclusive remedy is to cancel your use of the Amex bot. See “Disconnecting Your Card” for details on how to cancel your use.

 

• Termination
  • We may suspend, limit, interrupt, restrict, discontinue or terminate any and all aspects of the Amex bot and your access to the Amex bot in our sole discretion, for any reason, and without notice or liability to you or any third party.
  • Any terms of these Terms of Use which by their nature should survive these Terms of Use will so survive.

 

• Miscellaneous
  • Communications. You agree we may communicate with you about matters related to the Amex bot and your use of same through the use of our website or the email you have on file for your Connected Card. We may always, in our sole discretion, also provide you with any such communications on paper, even if you have authorized electronic delivery.
  • Applicable Laws. Your access to and use of the Amex bot are subject to applicable international, federal, state and local laws and regulations. We reserve the right to seek all remedies available at law and in equity for violations of these Terms of Use.
  • ANY ATTEMPT BY AN INDIVIDUAL OR ENTITY TO DELIBERATELY INTERFERE, INTERRUPT, MODIFY, AUDIT, ASSESS, RE-ENGINEER, OR DAMAGE ANY ASPECT OF THE AMEX BOT OR UNDERMINE THE LEGITIMATE OPERATION OF THE AMEX BOT IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND WE RESERVE THE RIGHT TO SEEK DAMAGES AND COSTS (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES) TO THE FULLEST EXTENT PERMITTED BY LAW.
  • Severability. If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid and enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms of Use shall continue in effect.
  • No Waiver. Our failure to exercise or enforce any provision of these Terms of Use shall not constitute a waiver of such provision.
  • Third Party Beneficiaries. These Terms of Use shall inure to the benefit of and be binding upon the parties hereto and their successors and assigns. 
  • Entire Agreement. These Terms of Use and your Cardmember Agreement set forth the entire understanding and agreement between you and us, whether written or oral, with respect to the subject matter hereof and supersede any prior or contemporaneous understandings or agreements with respect to such subject matter.