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What to do if you Suspect Fraud for Card Present Transactions

Learn More:

• If you suspect fraud, alert your store security.

• Then, call American Express Authorizations at 1-800-528-2121.

• Alert the authorizer of a potential fraudulent transaction by asking for a "Code 10".

• Keep the Card in your hand during the authorization process.

• Answer the authorizer's questions with appropriate "yes" or "no" answer.

• Follow the authorizer's instructions. Do not, under any circumstances, confront or attempt to apprehend the customer.

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