Like many of our merchants, you probably have a return policy for those times when a customer decides to return merchandise. To issue a credit to an American Express® Card for returned merchandise, follow the below steps.
Guidelines for issuing credits1. Print a receipt for the credit from your terminal including the following information:
- Card account number
- date credit was issued
- amount of credit
- your business name
- the 10-digit merchant account number that you use for processing transactions
- your merchant number*
*To provide a clean audit trail, the credit should be issued through the same merchant account number that
was used for the original purchase.
2. Obtain the Cardmember's signature.
3. Select the "Batch Out" key on your terminal at least once a day to transmit all of your American Express
credits for that day.
Note: All credits should be submitted within seven days of the product or service being returned.