The Amex Mobile app makes it easy to track recent charges and payments with a timeline of your activity. Primary Card Members can also filter to see charges and subtotals for each additional Card on their account.
Find savings at places you shop, dine, travel, and more, and add offers to your Card in just a few taps. Explore offers on a map so you don't miss out on any nearby savings.
Receive instant notifications if suspicious activity is detected. Verify charges with just a few taps so you can get right back to using your Card.
Get quick access to billing statements and make a payment virtually anywhere, anytime - even on the day your bill is due (up to 8PM MST).
Easily use Membership Rewards® points for eligible charges. From a cup of coffee to a new pair of jeans, the choice is yours. It’s just one of the many ways you can use points. Visit membershiprewards.com for information on available rewards choices.
How can I learn more about the app before downloading?
Which Card accounts can I manage in the Amex Mobile app?
App and app features are available for all American Express® Card accounts in the United States, with the exception of American Express prepaid Cards and cards issued by non-American Express issuers.
You cannot manage any international Cards you may have in the U.S. Amex Mobile app. In order to provide you with the best possible experience, we have created applications specific to the country where the Card was issued. If you are a non-U.S. Card Member, you can search in the App Store or Google Play to see if there is an Amex application specific to your country or you can visit us via your mobile browser.
Which devices is the app available for?
The Amex® Mobile app is available for iPhone and iPad (running iOS 8.0+) and Android phone and tablet (running Android 4.4+) through the App Store and Google Play Store. If you already have an older version of the app installed on your phone running a lower operating system, certain features may not be available to you.
If you have a Windows phone, you can learn more about the Amex Windows app in the Windows Phone Store, but note that features of the app may differ. For all other devices, please visit our mobile-optimized website by visiting americanexpress.com on your mobile device.
How do I access the Amex Mobile app?
Once you have the app downloaded on your iPhone or Android phone, simply log in using the same user ID and password you use on americanexpress.com. If you do not have a user ID and password, you can create them in the app or by visiting this page or in the app.
How do I access my billing statements in the Amex Mobile app?
You can access your billing statements as PDFs in the app. View your current statement by visiting “Statement Balance” in the Billing section of the app, and tapping on the “PDF” link to download a PDF of your current statement. You can also access your current and previous statements by visiting “Statements” in the Activity section and following the same instructions to download a PDF.
How can I make a payment through the Amex Mobile app?
If you would like to make a payment through Amex Mobile, you must register your bank account online at americanexpress.com/pbc and agree to the Pay By Computer terms. Once the bank account is registered within your American Express online account, you will be able to make a payment using the billing section of Amex Mobile.
If you have any questions or need assistance, please contact American Express Customer Care either by calling the number on the back of your Card or by using the Contact Us section of Amex Mobile.
How do push notifications work for the Amex Mobile app?
Push notifications provide you with relevant and useful information about your Card Account and activity when you need it. For example, you might receive a push notification when there is a potentially fraudulent charge on your Card.
If you want to receive push notifications, make sure to allow them in your phone settings. You can also choose which notifications you would like to receive at any time by following these steps:
1. Log in to Amex Mobile app
2. Tap on the Card in the top left corner on your iPhone or on the three dots in the top right corner of your Android phone
3. Tap on “Settings” Tap on “Push Notifications"
4. Slide the toggles “On” or “Off” to adjust preferences
Please note if you have more than one Card, some push preferences must be adjusted at the Card level. You can only receive push notifications for a Card or an American Express online account on one device.
Are fraud alerts in the Amex Mobile app different from fraud alerts I receive via email and/or SMS?
By enabling push notifications in the Amex Mobile app, we will instantly notify you when suspicious charges are detected. Unlike with the emails or SMS alerts you may otherwise receive, if you made the charge, you will be able to verify the charge right in the app without having to call us or visit our website. Also, if you suspect the charge is fraudulent, you can call our Account Protection Services with just one tap. You can adjust your SMS and email account alerts by logging in to americanexpress.com.
What is Amex Offers?
Amex Offers Card Members more ways to save every day. Simply select the offers you want to add to your Card, then use your Card to pay and see the savings add up as statement credits on your account.
By using Amex Offers in the Amex Mobile app, you will be able to locate nearby offers on a map. For iPhone users, you can also receive alerts when an offer you have enrolled in is expiring or nearby.
Learn more about Amex Offers by visiting this page.
What can I use Membership Rewards® points for in the app? How can I use points for other redemption options, like transferring to travel partners?
If you are enrolled in the Membership Rewards® program, you can use points for eligible charges in the Amex Mobile app. For select charges, we provide the option for you to use points right after you swipe or tap to pay. The app also gives you easy access to membershiprewards.com for more ways to use points.
Depending on your rewards program, additional redemption options will be available online at americanexpress.com through your desktop browser, or by contacting American Express Customer Care either by calling the number on the back of your Card or by using the Contact Us section of Amex Mobile.
ACCESSING THE AMEX MOBILE APP
App and app features are available only for eligible Card accounts in the United States. American Express® prepaid cards and cards issued by non-American Express issuers are not eligible.
To log in, Card Members must have an American Express user ID and password. Enrollment is available in the app.
MEMBERSHIP REWARDS® PROGRAM
Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information. Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to www.membershiprewards.com/pointsinfo .
USING POINTS FOR YOUR CHARGES
1. Using Points for Your Charges
When you use points for your charges, you are using points towards specific, eligible charges.
2. Who can use points for eligible charges
To use points for eligible charges, you must:
· Be a Basic Consumer or OPEN Card Member
· All linked Card Accounts must be in good standing
· You must have at least 1,000 available points in your program Account.
Additional Card Members, Authorized Additional Card Members, and Corporate Card Members are not eligible. Account managers and Rewards managers may be eligible to use points by calling the number on the back of your Card but are not eligible to use points online.
3. Available Charges
American Express will present the eligible charges you can use points towards, and we may change which charges are eligible at any time without notice. American Express is under no obligation to make charges available for redemption using Membership Rewards points.
Generally, these charges meet the following criteria:
· The charge must occur in the U.S. or in a U.S. territory
· The charge must appear in Recent Activity or in your Current Statement
· The charge has never been disputed· The charge must be at least $1.
4. How to Use Points for Your Charges
When you use points for an eligible charge, the points will be deducted immediately from your program Account, and an accompanying credit will be applied to your Linked Card Account within 48 hours. You may use points only toward the entire amount of an eligible charge.
If a credit is processed after your Card Account's statement closing date, it will appear in your next statement. In any case, you are responsible for paying the full amount due on your Card Account by the due date.
How to Use Points for Select Pending Charges
When you use points for select pending eligible charges, the points are not deducted from your points balance until the charge has posted to your Linked Card Account. Then, please allow up to 48 hours for the credit to appear on your Card Account. You may use points only toward the entire amount of an eligible charge.
If a credit is processed after your Linked Card Account’s statement closing date, it will appear in your next statement. In any case, you are responsible for paying the full amount due on your Card Account by the due date.
We will notify you if a processing error occurs and we are unable to complete your redemption for a pending eligible charge. If this happens, points will not be deducted from your program account and the associated charge may still appear on your Linked Card Account.
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