Skip to main content
Start of menu
Close Menu
 

AMERICAN EXPRESS® PREMIUM SHIPPING PLAN

TERMS & CONDITIONS

The following document contains the terms and conditions ("Terms") for American Express Premium Shipping Plan (the "Plan") and other shipping related services (collectively the "Services"). These Terms are between you and American Express Travel Related Services Company, Inc. ("American Express", "Amex", "We", "Our" or "Us"), and govern our respective rights and obligations. The Terms, together with applicable terms and conditions related to any promotional offers provided to you for use with these Services constitute the entire agreement between you and American Express related to the Plan. Please note that your use of the Amex Web site and Premium Shipping Plan are also governed by our Conditions of Use and Privacy Notice, as well as all other applicable terms, conditions, limitations and requirements on www.americanexpress.com ( the "American Express Web site"), all of which are incorporated into these Terms, which may change from time to time. If you sign up for and/or use any of these Services, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.

AMERICAN EXPRESS PREMIUM SHIPPING PLAN FREE TRIAL
• This offer is valid for "new enrollees" of the Premium Shipping Plan only.
• Customers may enroll in the Premium Shipping Plan via the American Express "My Card Account"/Gift Card Account portal on americanexpress.com and receive unlimited shipping for one year.
• During this promotion, customers who have enrolled in the Premium Shipping Plan may use the Plan at no cost for the first ninety (90) days after enrollment ("Trial Period").
• The Premium Shipping Plan membership fee of $99 per year will be charged to customers ninety (90) days after initial enrollment if customer does not cancel membership through the Gift Card Account portal online prior to the expiration of the Trial Period.
• If the free trial is not cancelled, the Premium Shipping Plan Membership term of twelve (12) months will continue immediately after payment of the membership fee and shall terminate twelve (12) months after the initial date of enrollment. No notification of termination will be sent to the customer.
• If the free trial is not cancelled, the new enrollee will be sent a $25 Gift Card to the shipping address used in the initial order in which the customer first enrolled.
• Customers may renew membership in the Premium Shipping Plan by paying the membership fee after their current membership expires or is cancelled. Customers who renew membership will not be eligible for another free trial or free $25 Gift Card.

AMERICAN EXPRESS PREMIUM SHIPPING PLAN
Benefits of Participation: If you have a My Card Account (“MYCA Account”) and an online account for ordering Gift Cards (“Gift Card Account”) on the American Express website, you may enroll in the American Express Premium Shipping Plan. The Plan entitles you to free next day shipping for all eligible orders within a twelve (12) month period from the date you signed up for the Plan. There is no minimum dollar purchase requirement for receiving free next day shipping for a particular order. However, after signing up for Shipping Plan, you shall be charged the annual membership fee of $99.00 US Dollars which shall be billed to your credit or charge card at the same time we process a gift card order for you. “Next day shipping” usually means that the order is expected to arrive the next business day after it is shipped. However, delivery also depends in part on third party shipping constraints and policies, inventory availability, order deadlines, and in some cases, on the shipping address. Please note that all orders, including customized product orders, require a processing period before the order is shipped which is separate from the shipping timeframe. Processing time varies by product as indicated on the order processing screen on the website. Membership in the Plan is non-transferable. Also, a member under age 21 may use the TRS Web site only with involvement of a parent or guardian. If you are ordering on behalf of a business or corporate entity, please note the Purchaser Agreement as well as these Terms apply.

Eligible Purchases: The Plan is available only for certain products as expressly indicated on the American Express website. The Plan must be used by you to ship American Express products to addresses within the continental United States, Alaska, P.O. boxes, APO/FPO (and U.S. territories, possessions and protectorates). Please note that due to legislative restrictions, please note that American Express does not ship gift card products to Hawaii, Connecticut, Vermont and New Hampshire.

No international deliveries will qualify for shipment through the Plan.

Plan members are not permitted to purchase for the purpose of resale. In addition, if you are ordering on behalf of a business, you agree not use the Plan to ship products directly to your customers or potential customers at multiple addresses.

Conditions: You must have an active Americanexpress.com MYCA Account and Gift Card Account to sign up for and use the American Express Premium Shipping Plan. Only purchases made through your MYCA Account and Gift Card Account may qualify for American Express Premium Shipping Plan. We reserve the right to accept or refuse to enroll you in the Plan, in our discretion. We shall notify you if we refuse to enroll you in the Plan. You may not transfer or assign your membership in this Service, or its respective benefits, except as otherwise allowed by us. Some special product, order, handling fees and/or taxes may still apply to eligible purchases and if applicable, will be disclosed at the time of your order. If only some items in your order are eligible for the Service, you will pay applicable charges for the ineligible items. Changing or combining orders, or changing your shipping address, or preferences might affect eligibility or use of the Plan and/or its benefits. Please note:

• Our carriers usually do not pick-up or deliver packages on weekends or holidays (though American Express Premium Shipping Plan members may be eligible for special shipping options on qualifying purchases or deliveries, in our discretion);
• We do not guarantee delivery of products within the estimated transit time or by the estimated delivery date.
• This Service is not available for members who purchase products for the purpose of resale or use this Service to ship products to their customers or potential customers.
• Because a signature is required for receipt of Premium Shipping (Next Day) orders, shipments to P.O. Box addresses will be sent via USPS and will arrive within 7-10 days.

All sales are final. Refunds or cancellation of Gift Cards is subject to the terms and conditions in the Cardholder Agreement.

Fees and Renewal: There is an annual membership fee of ninety-nine ($99.00) US dollars for membership in the Plan. Only credit and charge cards are eligible for payment of your Plan membership and eligible products ordered through your MYCA Account and Gift Card Account. We reserve the right to change cards eligible for payment at any time. The Plan membership fee is non-refundable, except as outlined below. Your enrollment will automatically expire after one year. You must renew your membership while placing a Gift Card order via the americanexpress.com/gift website.

Membership Cancellation: You may cancel your Plan membership and receive a pro rata refund, if you cancel prior to making any orders which qualify for free shipping and/or other benefits under the Plan. Your refund will be calculated on a pro rata basis taking into account the total Membership Fee and the number of months you have been enrolled in the Plan. You must call 1-877-297-4438 to process a refund. Please be prepared to provide information related to your Membership including your name and address.

Promotional Offers: We sometimes offer certain customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers. Trial memberships may be cancelled prior to the end of the trial period.

OTHER SERVICES
One time Reorder: When you log on though your MYCA Account portal to make a gift card purchase online, you will have the option during the check out process to use the Reorder Option if you have made a previous order as displayed in the Order History Section in the MYCA Account Management Screen. The “Reorder Option” is available only for certain orders as indicated on the website. There is no cost for this Service. We reserve the right to make changes at any time to those orders for which the Reorder Option is available without notice to you.

Clicking on this Reorder Option will take you directly to the check out page where your order information fields (for example, name, shipping address, amount and item description) will be populated with same information from the last order you made with us. After you review the order information, you must select “submit” to make your order. If you choose, you may make any necessary changes to the order and shipping information on the page before you submit your order to us. All Reorders will be shipped by us as selected by you. Delivery is also subject to third party shipping constraints and policies, inventory availability, order deadlines, and in some cases, on the shipping address.

All sales are final. Refunds or returns of Gift Cards are subject to the Cardholdholder Agreement terms and conditions.

Recurring Order Option: When you log on though your MYCA Account portal to make a purchase online through your Gift Card Account, you will have the option during the check out process to select the Recurring Order Option. There is no cost for the Recurring Order Option. We reserve the right to make changes at any time to those orders for which this Option is available without notice to you.

Clicking on the link for Recurring Order Option, will allow us to subsequently process that same order (e.g. item and amount) on a monthly or quarterly basis for you. In addition to selecting the frequency of your delivery, you will also be asked to select a start date and end date. You may cancel future recurring orders at any time by processing your cancellation through the MYCA Account and Gift Card Account portal.

You will not be allowed to make changes to the order or shipping information for Recurring Orders. For example you may not make changes to shipping options, or delivery address. If it is necessary to change any information, you must cancel your Recurring Order and make a new order.

All Recurring Orders will be shipped using the information from the original order. All orders, once submitted and processed, are final. Refunds or returns of Gift Cards are subject to the terms and conditions in the Cardholder Agreement. If you want to cancel the Recurring Order option, you may do so via MYCA Account or by calling 1-877-297-4438.

Changes to Terms:We may make changes to these Terms, Amex's general Conditions of Use and Privacy Notice, or any aspect of the Plan or the Service, in our discretion, without notice to you. If any change is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP OR USE OF SERVICES AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP AND/OR DISCONTINUE YOUR USE OF THE PLAN OR SERVICE.

Termination by Us: We may terminate your participation in the Plan or other Services at our discretion if we determine in our discretion, that your usage of the Plan or other Services violates these Terms or any applicable law, involves fraud or misuse, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

Limitation of Liability: IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN AMEX'S CONDITIONS OF USE, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TOTHE PLAN. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST ANNUAL MEMBERSHIP FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR PLAN MEMBERSHIP. CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law: These Terms and all questions about their legality, enforceability and interpretation, are governed by the laws of the State of New York, USA (without regard to internal principles of conflicts of law).


Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.


All users of our online services subject to Privacy Statement and agree to be bound by Terms of Service. Please review.

© 2013 American Express Company. All rights reserved.