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 Frequently Asked Questions
 Terms and Conditions
 Lost or Stolen Cheques
 Where To Purchase
 

LOST OR STOLEN CHEQUES

RELAX - YOU'VE GOT AMERICAN EXPRESS GIFT CHEQUES
Gift Cheques are safer than cash because they may be refundable if lost or stolen.*

GIFT CHEQUES ARE EASILY REPLACEABLE
If your Gift Cheques are lost or stolen, you should phone an American Express Travelers Cheque Customer Service Center as soon as possible. Service Centers handle claims for lost or stolen Cheques 24 hours a day, 7 days a week. Telephone numbers to call and complete instructions on what you need to do if you lose your Gift Cheques are included with your purchase. For worldwide Service Center telephone numbers, click the first letter of the country in which you need assistance: A-C D-K L-R S-Z

Replacement Gift Cheques and refunds are available at American Express and partner locations. Refunds must first be pre-authorized by an American Express Travelers Cheque Service Center. Service Center personnel will assist customers in determining the best way to obtain a refund.

KEEP A RECORD OF YOUR AMERICAN EXPRESS GIFT CHEQUES
If you need to contact American Express regarding lost or stolen Gift Cheques, you will be asked to provide the serial numbers of the Cheques in question. You should keep a record of the serial numbers separate from your Cheques.

Read the complete Terms and Conditions.

*All refunds are subject to compliance with terms and conditions. Not all services are available at all locations, and are subject to local laws and cash availability.
 

Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.