Gift Cheques are safer than cash because they may be refundable if lost or stolen.*
If your Gift Cheques are lost or stolen, you should phone an American Express Travelers Cheque Customer Service Center as soon as possible. Service Centers handle claims for lost or stolen Cheques 24 hours a day, 7 days a week. Telephone numbers to call and complete instructions on what you need to do if you lose your Gift Cheques are included with your purchase. For worldwide Service Center telephone numbers, click the first letter of the country in which you need assistance: A-C D-K L-R S-Z
Replacement Gift Cheques and refunds are available at American Express and partner locations. Refunds must first be pre-authorized by an American Express Travelers Cheque Service Center. Service Center personnel will assist customers in determining the best way to obtain a refund.
If you need to contact American Express regarding lost or stolen Gift Cheques, you will be asked to provide the serial numbers of the Cheques in question. You should keep a record of the serial numbers separate from your Cheques.
Read the complete Terms and Conditions
*All refunds are subject to compliance with terms and conditions. Not all services are available at all locations, and are subject to local laws and cash availability.