The American Express GlobalTravel Card

Available in: $ USD

American Express Global Travel Card

American Express GlobalTravel Card

Customer Service

Contact us anywhere, anytime for assistance with your Card, to request emergency services, or for other help.

Within the United States: 1-866-608-3762

For International Collect: 1-801-606-8919

Note: To make an international collect call, dial the operator first, indicate you'd like to make a collect call, then provide the International Collect phone number.

Frequently Asked Questions

  1. When is the last day I can purchase an American Express U.S. GlobalTravel Card?

  2. When is the last day I can reload my GlobalTravel Card?

  3. What happens if I have a balance of Available Funds on the Card after August 31, 2015?

  4. What is the last day I can use my US GlobalTravel Card?

  5. Can I get a refund?

  6. Can I use my US GlobalTravel Card to purchase goods and services after August 31, 2015?

  1. When is the last day I can purchase an American Express U.S. GlobalTravel Card?

    August 31, 2015

  2. When is the last day I can reload my GlobalTravel Card?

    December 31, 2015

  3. What happens if I have a balance of Available Funds on the Card after August 31, 2015?

    After August 31, 2015, you have a number of options: 1) you may use your funds to purchase goods and services at virtually any establishment that accepts American Express® Cards; 2) if you have ATM access, you may withdraw your funds at a participating ATM location; or 3) you may call the customer service number on the back of the Card to request a refund.

  4. What is the last day I can use my US GlobalTravel Card?

    December 31, 2016

  5. Can I get a refund?

    Yes. Contact American Express Customer Service directly to request a refund of the Available Funds on your Card at 1-866-608-3762.

  6. Can I use my US GlobalTravel Card to purchase goods and services after August 31, 2015?

    Yes. You may use your funds to purchase goods and services at virtually any retail location that accepts American Express® Cards until December 31, 2016.

  1. How can I purchase an American Express GlobalTravel Card?

  2. Are there any fees associated with the American Express GlobalTravel Card?

  3. Are there any limits applied to how much I can load and spend on my American Express GlobalTravel Card?

  4. Is there a limit to how many American Express GlobalTravel Cards I can purchase?

  1. How can I purchase an American Express GlobalTravel Card?

    You can purchase an American Express GlobalTravel Card at participating Authorized Sellers. Please note that you will be required to show a valid government-issued photo ID at the time of purchase and provide other information, required by us to communicate with you and to verify your identity.

  2. Are there any fees associated with the American Express GlobalTravel Card?

    The American Express GlobalTravel Card has no reload or inactivity fees. Card replacement and emergency cash access are also fee-free.

    Issuance Fee

    As determined by the Authorized Seller and disclosed at the time of purchase

    Reload Fee

    As determined by the Authorized Seller and disclosed at the time of reload

    Cross Currency Conversion Fee Payable when a purchase or ATM withdrawal is made in currency other than the Card's currency.

    2.7%

    ATM Withdrawal Fee(2)

    American Express does not charge for the first ATM withdrawal in each calendar month. Thereafter, we charge a $2.00 fee for each additional ATM withdrawal

    (1) Fees & limits are detailed in the Cardmember Agreement.

    (2) Some ATM operators may charge an additional fee when the Card is used. This fee is determined and charged by the ATM operator and is not retained by us.

    American Express reserves the right to change or waive any fee or amend the schedule of fees at any time.


  3. Are there any limits applied to how much I can load and spend on my American Express GlobalTravel Card?

    You may only spend up to the amount you have loaded on the Card (the maximum Card balance at any one time is $9,000). Maximum and minimum limits do apply to your American Express GlobalTravel Card.

    • There is no minimum load
    • The maximum annual load in cash is $9,000
    • The maximum annual load on the Card is $30,000
    • The maximum daily ATM withdrawal limit is $1,000

    For more detailed information regarding all fees & limits, please refer to the Cardmember Agreement.

  4. Is there a limit to how many American Express GlobalTravel Cards I can purchase?

    Yes. A maximum of one American Express GlobalTravel Card can be held by a customer at any given time. Information regarding all fees & limits is included in the Cardmember Agreement.

  1. Where can I use my American Express GlobalTravel Card?

  2. Where can I not use my American Express GlobalTravel Card?

  3. Can I use my American Express GlobalTravel Card at hotels and car rental companies?

  4. Can I use my American Express GlobalTravel Card at restaurants and gas stations?

  5. How can I reload my American Express GlobalTravel Card?

  6. How much can I withdraw from an ATM using my American Express GlobalTravel Card?

  7. Do ATM withdrawal fees apply to my American Express GlobalTravel Card?

  8. What if I don't have enough available funds on my American Express GlobalTravel Card to complete a purchase - how do I combine other forms of payment?

  9. Will I receive a statement for my American Express GlobalTravel Card transactions?

  10. What can I do if I think there has been an error?

  11. What about returns, exchanges or problems with merchandise purchased?

  12. Can I use the American Express GlobalTravel Card in Europe where they are moving to Chip & PIN cards?

  13. Can I use my US GlobalTravel Card to purchase goods and services after August 31, 2015?

  1. Where can I use my American Express GlobalTravel Card?

    The American Express GlobalTravel Card can be used to make purchases at millions of locations where American Express Cards are accepted, or to withdraw currency from ATMs that accept American Express Cards.To find ATMs worldwide where you can use your American Express GlobalTravel Card, please use the American Express ATM Finder.

  2. Where can I not use my American Express GlobalTravel Card?

    You cannot use the Card at merchants who do not accept American Express Cards, or in countries where United States restrictions apply.

    Restricted countries (subject to change):

    • Belarus
    • Burma/Myanmar
    • Cote d'lvoire
    • Cuba
    • Democratic Republic of the Congo
    • Iran
    • Iraq
    • Liberia
    • North Korea
    • Sudan
    • Syria
    • Zimbabwe
  3. Can I use my American Express GlobalTravel Card at hotels and car rental companies?

    Yes. However, please note that in some industries a merchant may authorize a charge in advance and your available balance will be reduced by the amount of the authorization. For example, when you rent a car, or check in to a hotel, the merchant will seek a pre-set amount, equivalent to the estimated final bill, to be reserved against your Card. This means that your available balance will be reduced by an amount that may be higher than the final bill, until after the end of your car rental period or hotel stay.

    In some circumstances, this may temporarily restrict your ability to make further charges on your Card. In other circumstances, some car rental companies may not accept the Card for charges authorized in advance (i.e., for rental car reservations), although it may be used to settle the final bill.

    To avoid these issues, we advise you to consider using a credit or charge card when making car rental reservations or checking into hotels and to use your American Express GlobalTravel Card to settle the final bill.

  4. Can I use my American Express GlobalTravel Card at restaurants and gas stations?

    If you're buying gas with your American Express GlobalTravel Card, you want to prepay inside, not at the pump. When you pay at the pump, gas stations, for security purposes, often temporarily charge more than the cost of your purchase. This temporary charge will be reversed in a few days and credited back to the Card. Prepaying inside will ensure that the gas station will only charge the exact amount of your purchase, not more, so you have full use of the funds on the Card.

    When using your American Express GlobalTravel Card to pay at a restaurant, they will check to make sure you have available funds on the Card, oftentimes, including the tip. If the total amount of the bill plus a 20% tip is more than the amount you have on your Card, you may be declined. To avoid this, simply tell the waiter exactly how much you'd like to pay from your Card, and if the total bill is more than that amount, pay the rest however you choose.

  5. How can I reload my American Express GlobalTravel Card?

    The last day to reload your card is Dec.31, 2015

  6. How much can I withdraw from an ATM using my American Express GlobalTravel Card?

    You may withdraw only the funds that exist on your Card. The maximum ATM withdrawal allowed within a 24-hour period by American Express is $1,000. Please note, however, that the maximum amount that may be withdrawn in one transaction can be dictated by the ATM operator and may vary by country and ATM operator.

    American Express does not charge for the first ATM withdrawal in each calendar month. Thereafter, we charge a $2.00 fee for each additional ATM withdrawal. A separate ATM fee by the ATM operator may also apply.

    Your Card balance will not be presented via an ATM transaction (either on screen or on printed receipt). Register your Card online to ensure you always have easy access to your Card balance.

    For more information regarding ATM withdrawal fees & limits, please refer to the Cardmember Agreement.

  7. Do ATM withdrawal fees apply to my American Express GlobalTravel Card?

    American Express does not charge for the first ATM withdrawal in each calendar month. Thereafter, we charge a $2.00 fee for each additional ATM withdrawal.Please note that some ATM networks apply an additional transaction fee - they usually display this at the beginning of the transaction to give you the opportunity to decide whether to proceed, but some networks may not disclose this. Please note that your Card account balance will not be presented via an ATM transaction (either on screen or on a printed receipt). Register your Card online to ensure you always have easy access to your Card balance.

    For more information regarding Fees & Limits, please refer to the Cardmember Agreement.

  8. What if I don't have enough available funds on my American Express GlobalTravel Card to complete a purchase - how do I combine other forms of payment?

    If you wish to use your American Express GlobalTravel Card to purchase an item for more than the available funds, depending on the merchant's policy, you may be able to use your Card toward a portion of the purchase price, and then use another form of payment to pay the balance. This is called a "split tender" transaction. It is helpful to know the balance of available funds on your American Express GlobalTravel Card when asking the merchant if a "split tender" transaction will be accepted for the purchase you wish to make.

  9. Will I receive a statement for my American Express GlobalTravel Card transactions?

    Paper statements are not issued, but you can check your balance and transaction history online or by calling Customer Service at any time.

  10. What can I do if I think there has been an error?

    If you believe an error has been made on your American Express GlobalTravel Card account, or our service does not meet your expectations, your feedback is very much appreciated. Please call Customer Service.

  11. What about returns, exchanges or problems with merchandise purchased?

    If you wish to return or exchange any merchandise purchased with the American Express GlobalTravel Card, you will be subject to the merchant's returns/exchange policies. Such funds may not be available for up to seven days.

    Purchases made with prepaid cards, such as the American Express GlobalTravel Card, are similar to those made with cash in that you cannot stop payment or lodge a billing dispute. Any problems or disputes you may have regarding a purchase should be addressed directly with the merchant.

  12. Can I use the American Express GlobalTravel Card in Europe where they are moving to Chip & PIN cards?

    Many countries in Europe are moving to Chip & PIN cards and the point of sale environment has been upgraded to include PIN entry pads. There should be no issue with using a magnetic stripe card like the American Express GlobalTravel Card, since all merchants routinely accept cards from global travelers without Chip & PIN. In the unlikely event that you are asked for a card that has a Chip & PIN, we advise you to let the merchant know that you don't have a Chip & PIN card and that they call the American Express authorization line for support.

  13. Can I use my US GlobalTravel Card to purchase goods and services after August 31, 2015?

    Yes. You may use your funds to purchase goods and services at virtually any retail location that accepts American Express® Cards until December 31, 2016.