The American Express GlobalTravel Card

Available in: $ USD

American Express Global Travel Card

American Express GlobalTravel Card

Customer Service

Contact us anywhere, anytime for assistance with your Card, to request emergency services, or for other help.

Within the United States: 1-866-608-3762

For International Collect: 1-801-606-8919

Note: To make an international collect call, dial the operator first, indicate you'd like to make a collect call, then provide the International Collect phone number.

Frequently Asked Questions

  1. What is the American Express GlobalTravel Card?

  2. What should I do with my Backup Card?

  3. Do I need to do anything before using my American Express GlobalTravel Card?

  4. What is my PIN? How can I change my PIN?

  5. How can I check my balance or view my transaction history?

  6. Do my American Express GlobalTravel Card funds have an expiration date?

  7. What should I do if my American Express GlobalTravel Card is lost or stolen?

  8. What should I do if I need help in an emergency?

  9. How can I cancel my American Express GlobalTravel Card account?

  10. Can the American Express GlobalTravel Card have a negative balance?

  1. What is the American Express GlobalTravel Card?

    The American Express GlobalTravel Card is a prepaid, reloadable Card that provides you with a more convenient, secure way to manage your money while you are traveling. It's not a credit or debit card. It's a prepaid reloadable Card, which means you load funds onto the Card and can then use the Card to make purchases at millions of locations where American Express Cards are accepted - including at ATMs to withdraw cash*. Since it's prepaid, there's no risk of spending more funds than you have on the Card. Packed with travel-friendly features, the American Express GlobalTravel Card also includes access to emergency assistance, if needed, during your journey. And it's all backed with the world-class service offered by American Express.

    An adult 18 years of age or older may purchase and use the American Express GlobalTravel Card at participating Authorized Sellers.

    * Some ATM owners may charge an additional fee when the Card is used. This fee is determined and charged by the ATM owner and is not retained by us.

  2. What should I do with my Backup Card?

    Your Backup Card is provided at the time of purchase to minimize the inconvenience in case your Primary Card is lost or stolen. Be sure to store your Backup Card and its corresponding PIN separately from your Primary Card. The Backup Card is inactive, so you can keep it in its original package until you need to activate it if your Primary Card is lost or stolen.

  3. Do I need to do anything before using my American Express GlobalTravel Card?

    Your Card will be activated at the time of purchase. Before using your Card, sign the back, where indicated. Memorize or change the 4-digit Personal Identification Number (PIN) contained within the Welcome Pack. To change your PIN, call Customer Service. To view your PIN online, log in to your account. Keep your Backup Card in its original packaging and store it separately.

  4. What is my PIN? How can I change my PIN?

    This is a unique 4-digit number assigned to your Card enabling you to securely withdraw cash from ATMs that accept American Express. This 4-digit PIN number should be known only by you, and it is important to protect the security of your Card and PIN at all times. To change your PIN to a more memorable number, call Customer Service. To view your PIN online, log in to your account.

  5. How can I check my balance or view my transaction history?

    You can check your balance and view your transaction history online at any time. To check your balance online now, log in to your account. To retrieve this information by phone, you may call Customer Service, 24 hours a day, 7 days a week.

  6. Do my American Express GlobalTravel Card funds have an expiration date?

    No. While there is a "valid thru" date indicated on the front of the Card, the available funds on the American Express GlobalTravel Card plastic do not expire. The "valid thru" date is simply required to ensure that the Card can be used at merchants that request and/or require customers to provide a plastic expiration date during the transaction process. You may not use the Card after the "valid thru" date, but you can request that American Express send you a new Card at no additional cost so you can use your remaining funds.

  7. What should I do if my American Express GlobalTravel Card is lost or stolen?

    If your Card is lost, stolen, or used improperly, call Customer Service for assistance. Our Customer Service Center, open 24 hours a day, 7 days a week, will assist in activating your Backup Card and blocking usage of the lost or stolen Card.

    You will need to sign the back of your Backup Card immediately, and either memorize the enclosed PIN, or change it to a more memorable PIN. You will not need to re-register your Card online. We will do this for you upon activation.

    In the event both Cards are lost or stolen, we can deliver a new Replacement Card to your desired destination at no cost, and if necessary we can arrange emergency access to the funds available in your Card account, anywhere in the world, via Western Union.

  8. What should I do if I need help in an emergency?

    As an American Express Cardmember, you will be able to access our Global Assist® Services. Global Assist provides emergency assistance when you are traveling more than 100 miles from home. For example, Global Assist can provide access to emergency translation services, prescription replacement assistance, referrals to physicians and lawyers, and can even assist with urgent message relay if you need to reach someone back home.

    While the Global Assist coordination and assistance services are benefits available at no additional charge, Cardmembers are responsible for the costs charged by medical and legal providers, transportation charges, and any other fees charged by service providers.

    For more information or assistance, please call Customer Service at 1-866-608-3762.

  9. How can I cancel my American Express GlobalTravel Card?

    You can cancel your Card at any time by calling Customer Service (1-866-608-3762 or International Collect: 1-801-606-8919).If available funds remain on the Card at the time you request cancellation, those amounts will be refunded to you via an American Express voucher check, Please allow upto 20 days for shipping your voucher check.

    You may also be able to cancel your card and request a refund of the remaining funds at participating Authorized Sellers.Contact your Authorized Seller to confirm the availability of this service.We reserve the rights to investigate all requests for cancellation and refund and to enable all Card charges made prior to your Card cancellation request to post before processing a refund.For complete information regarding card cancellation, please refer to the Cardmember Agreement.

  10. Can the American Express GlobalTravel Card have a negative balance?

    If a merchant authorizes a transaction for an amount greater than your actual available balance, the American Express GlobalTravel Card will generally be declined. However, in rare circumstances, a merchant may process a transaction without prior authorization, or an amount greater than a Card's actual available balance may be authorized. If this occurs, you may be notified to load more funds onto the Card, or make a direct payment to cover the negative amount, but will not be charged an overdraft fee. While this is a rare occurrence, it is important to keep track of your balance and reload funds as needed.

    To check your balance online now, log in to your account. To retrieve this information by phone, you may call Customer Service, 24 hours a day, 7 days a week.

  1. How can I purchase an American Express GlobalTravel Card?

  2. Are there any fees associated with the American Express GlobalTravel Card?

  3. Are there any limits applied to how much I can load and spend on my American Express GlobalTravel Card?

  4. Is there a limit to how many American Express GlobalTravel Cards I can purchase?

  1. How can I purchase an American Express GlobalTravel Card?

    You can purchase an American Express GlobalTravel Card at participating Authorized Sellers. Please note that you will be required to show a valid government-issued photo ID at the time of purchase and provide other information, required by us to communicate with you and to verify your identity.

  2. Are there any fees associated with the American Express GlobalTravel Card?

    The American Express GlobalTravel Card has no reload or inactivity fees. Card replacement and emergency cash access are also fee-free.

    Issuance Fee

    As determined by the Authorized Seller and disclosed at the time of purchase

    Reload Fee

    As determined by the Authorized Seller and disclosed at the time of reload

    Cross Currency Conversion Fee Payable when a purchase or ATM withdrawal is made in currency other than the Card's currency.

    2.7%

    ATM Withdrawal Fee(2)

    American Express does not charge for the first ATM withdrawal in each calendar month. Thereafter, we charge a $2.00 fee for each additional ATM withdrawal

    (1) Fees & limits are detailed in the Cardmember Agreement.

    (2) Some ATM operators may charge an additional fee when the Card is used. This fee is determined and charged by the ATM operator and is not retained by us.

    American Express reserves the right to change or waive any fee or amend the schedule of fees at any time.


  3. Are there any limits applied to how much I can load and spend on my American Express GlobalTravel Card?

    You may only spend up to the amount you have loaded on the Card (the maximum Card balance at any one time is $9,000). Maximum and minimum limits do apply to your American Express GlobalTravel Card.

    • There is no minimum load
    • The maximum annual load in cash is $9,000
    • The maximum annual load on the Card is $30,000
    • The maximum daily ATM withdrawal limit is $1,000

    For more detailed information regarding all fees & limits, please refer to the Cardmember Agreement.

  4. Is there a limit to how many American Express GlobalTravel Cards I can purchase?

    Yes. A maximum of one American Express GlobalTravel Card can be held by a customer at any given time. Information regarding all fees & limits is included in the Cardmember Agreement.

  1. Where can I use my American Express GlobalTravel Card?

  2. Where can I not use my American Express GlobalTravel Card?

  3. Can I use my American Express GlobalTravel Card at hotels and car rental companies?

  4. Can I use my American Express GlobalTravel Card at restaurants and gas stations?

  5. How can I reload my American Express GlobalTravel Card?

  6. How much can I withdraw from an ATM using my American Express GlobalTravel Card?

  7. Do ATM withdrawal fees apply to my American Express GlobalTravel Card?

  8. What if I don't have enough available funds on my American Express GlobalTravel Card to complete a purchase - how do I combine other forms of payment?

  9. Will I receive a statement for my American Express GlobalTravel Card transactions?

  10. What can I do if I think there has been an error?

  11. What about returns, exchanges or problems with merchandise purchased?

  12. Can I use the American Express GlobalTravel Card in Europe where they are moving to Chip & PIN cards?

  1. Where can I use my American Express GlobalTravel Card?

    The American Express GlobalTravel Card can be used to make purchases at millions of locations where American Express Cards are accepted, or to withdraw currency from ATMs that accept American Express Cards.To find ATMs worldwide where you can use your American Express GlobalTravel Card, please use the American Express ATM Finder.

  2. Where can I not use my American Express GlobalTravel Card?

    You cannot use the Card at merchants who do not accept American Express Cards, or in countries where United States restrictions apply.

    Restricted countries (subject to change):

    • Belarus
    • Burma/Myanmar
    • Cote d'lvoire
    • Cuba
    • Democratic Republic of the Congo
    • Iran
    • Iraq
    • Liberia
    • North Korea
    • Sudan
    • Syria
    • Zimbabwe
  3. Can I use my American Express GlobalTravel Card at hotels and car rental companies?

    Yes. However, please note that in some industries a merchant may authorize a charge in advance and your available balance will be reduced by the amount of the authorization. For example, when you rent a car, or check in to a hotel, the merchant will seek a pre-set amount, equivalent to the estimated final bill, to be reserved against your Card. This means that your available balance will be reduced by an amount that may be higher than the final bill, until after the end of your car rental period or hotel stay.

    In some circumstances, this may temporarily restrict your ability to make further charges on your Card. In other circumstances, some car rental companies may not accept the Card for charges authorized in advance (i.e., for rental car reservations), although it may be used to settle the final bill.

    To avoid these issues, we advise you to consider using a credit or charge card when making car rental reservations or checking into hotels and to use your American Express GlobalTravel Card to settle the final bill.

  4. Can I use my American Express GlobalTravel Card at restaurants and gas stations?

    If you're buying gas with your American Express GlobalTravel Card, you want to prepay inside, not at the pump. When you pay at the pump, gas stations, for security purposes, often temporarily charge more than the cost of your purchase. This temporary charge will be reversed in a few days and credited back to the Card. Prepaying inside will ensure that the gas station will only charge the exact amount of your purchase, not more, so you have full use of the funds on the Card.

    When using your American Express GlobalTravel Card to pay at a restaurant, they will check to make sure you have available funds on the Card, oftentimes, including the tip. If the total amount of the bill plus a 20% tip is more than the amount you have on your Card, you may be declined. To avoid this, simply tell the waiter exactly how much you'd like to pay from your Card, and if the total bill is more than that amount, pay the rest however you choose.

  5. How can I reload my American Express GlobalTravel Card?

    You may reload your American Express GlobalTravel Card at a participating Authorized Seller from which you purchased your Card. You will need to have your Card and a valid government-issued photo ID present with you to reload your Card.

    For information regarding Fees & Limits, please refer to the Cardmember Agreement.

  6. How much can I withdraw from an ATM using my American Express GlobalTravel Card?

    You may withdraw only the funds that exist on your Card. The maximum ATM withdrawal allowed within a 24-hour period by American Express is $1,000. Please note, however, that the maximum amount that may be withdrawn in one transaction can be dictated by the ATM operator and may vary by country and ATM operator.

    American Express does not charge for the first ATM withdrawal in each calendar month. Thereafter, we charge a $2.00 fee for each additional ATM withdrawal. A separate ATM fee by the ATM operator may also apply.

    Your Card balance will not be presented via an ATM transaction (either on screen or on printed receipt). Register your Card online to ensure you always have easy access to your Card balance.

    For more information regarding ATM withdrawal fees & limits, please refer to the Cardmember Agreement.

  7. Do ATM withdrawal fees apply to my American Express GlobalTravel Card?

    American Express does not charge for the first ATM withdrawal in each calendar month. Thereafter, we charge a $2.00 fee for each additional ATM withdrawal.Please note that some ATM networks apply an additional transaction fee - they usually display this at the beginning of the transaction to give you the opportunity to decide whether to proceed, but some networks may not disclose this. Please note that your Card account balance will not be presented via an ATM transaction (either on screen or on a printed receipt). Register your Card online to ensure you always have easy access to your Card balance.

    For more information regarding Fees & Limits, please refer to the Cardmember Agreement.

  8. What if I don't have enough available funds on my American Express GlobalTravel Card to complete a purchase - how do I combine other forms of payment?

    If you wish to use your American Express GlobalTravel Card to purchase an item for more than the available funds, depending on the merchant's policy, you may be able to use your Card toward a portion of the purchase price, and then use another form of payment to pay the balance. This is called a "split tender" transaction. It is helpful to know the balance of available funds on your American Express GlobalTravel Card when asking the merchant if a "split tender" transaction will be accepted for the purchase you wish to make.

  9. Will I receive a statement for my American Express GlobalTravel Card transactions?

    Paper statements are not issued, but you can check your balance and transaction history online or by calling Customer Service at any time.

  10. What can I do if I think there has been an error?

    If you believe an error has been made on your American Express GlobalTravel Card account, or our service does not meet your expectations, your feedback is very much appreciated. Please call Customer Service.

  11. What about returns, exchanges or problems with merchandise purchased?

    If you wish to return or exchange any merchandise purchased with the American Express GlobalTravel Card, you will be subject to the merchant's returns/exchange policies. Such funds may not be available for up to seven days.

    Purchases made with prepaid cards, such as the American Express GlobalTravel Card, are similar to those made with cash in that you cannot stop payment or lodge a billing dispute. Any problems or disputes you may have regarding a purchase should be addressed directly with the merchant.

  12. Can I use the American Express GlobalTravel Card in Europe where they are moving to Chip & PIN cards?

    Many countries in Europe are moving to Chip & PIN cards and the point of sale environment has been upgraded to include PIN entry pads. There should be no issue with using a magnetic stripe card like the American Express GlobalTravel Card, since all merchants routinely accept cards from global travelers without Chip & PIN. In the unlikely event that you are asked for a card that has a Chip & PIN, we advise you to let the merchant know that you don't have a Chip & PIN card and that they call the American Express authorization line for support.