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Supplier Standards and Conduct

Environmental Standards

When it meets our quality standards, we prioritize the sourcing of environmentally preferable paper, electronics and other commodities. We are pursuing initiatives to reduce our overall paper consumption and encourage customers to opt for paperless statements and electronic payments. We are also working with our suppliers to ensure that fiber is sourced from well-managed forests and our electronics follow energy efficiency standards:

  • In 2014, 91% of the paper used in the U.S. direct marketing areas was certified from responsibly-managed forests and 84% by the Forest Stewardship Council, the most recognized standard in the industry.
  • Between 2011 and 2014, we reduced our office paper consumption by 18%.
  • 39% of customer statements were paperless in 2014.
  • 85% of customer payments were electronic in 2014.
  • 100% of our laptops and monitors are Energy Star certified.