Start of menu
Search US website
Close Menu

Uber - Frequently Asked Questions

1. About the Program

  
What is this program about?

American Express has teamed up with Uber to allow Card Members enrolled in the Membership Rewards® program to earn 2X points or use points for eligible rides with Uber in the United States & Territories. To get started, a Card Member will need to add an eligible Card to the Uber app. Once the Card is added, the Card Member will be automatically enrolled to earn 2X points every time the Card Member uses the enrolled Card (unless the Card Member is using points for the ride). Card Members who are authorized to redeem points will also have the option to use points for eligible rides.

Please know that you must have installed either the iOS or Android version of the Uber App to use points for Uber services.

  
What is Uber?

Uber is a mobile app that connects you with a driver at the tap of a button. Request a ride using your phone and get a curbside pickup. Your Card is billed directly -- no reservations required, no cash needed. For more information, visit uber.com.

2. Eligibility

  
What American Express® Cards are able to participate in this program?

In order to earn 2X Membership Rewards points or use points for rides, you must have an American Express Card enrolled in the US Membership Rewards program that is current and not in default. Participation in the Membership Rewards program is only available to select American Express Card products issued by American Express. Click here to view eligible Cards.

Please know that once you are enrolled in the program you will only see the option to use points if you are the primary Card Member or you are authorized by the primary Card Member to redeem points (as an authorized additional Card Member). Your account must also be in good standing, not in default at time of redemption, and have enough points to cover the full amount of the ride (including fare, tip and tolls; the tip may be applicable to taxi rides only). Your ride must also be requested within the United States & Territories.

If you are an eligible additional Card Member who is not authorized, you will not be able to use points for Uber rides. However, you will still be able to earn 2X points for rides.

  
I'm an additional Card Member. How do I know if I'm authorized to use points? If I'm not authorized, how do I become authorized?

Additional Card Members can earn Membership Rewards points, but will not be able to redeem them unless the primary Card Member enables them to do so. If you are an additional Card Member and the primary Card Member on your account enables you to redeem points, then you will be considered an authorized additional Card Member. To find out if you are an authorized additional Card Member, please check with the primary Card Member on your account

If you just became an authorized additional Card Member or just enabled the Membership Rewards program on your Card, it may take a few days for Uber to recognize your new status and display the option to use points for rides.

  
I'm the primary Card Member. How do I find out or change the authorization status of my additional Card Member(s)?

You can manage the authorization(s) of the additional Card Members(s) on your Account by visiting the Card Authorization section on membershiprewards.com or by calling the number on the back of your Card.

  
My Card was replaced. Do I need to add my replacement Card to my Uber account?

You will not need to add your replacement Card to your Uber account if your Card account number has not changed. If you received a new Card account number, you will need to add your new Card to your Uber account.

3. Getting Started

 

 

  
How do I participate in this program?

If you have an eligible American Express Card on file with Uber, you will automatically be enrolled in the program the first time you open the Uber app.

If you don’t have an eligible American Express Card on file with Uber, you will need to add one within the payment section of the Uber app. Once you’ve added an eligible Card, you will automatically be enrolled in the program.

  
My Card is added to more than one Uber account. Am I eligible to participate on each account?

Yes. Once you add your eligible Card to an Uber account, you will be able to earn 2X points when you use that Card for eligible rides. If the enrolled Card is also eligible to use points, the option will also be available. Your point balance will be displayed across all Uber accounts where you added your eligible Card.  

  
I have two or more American Express Cards enrolled in the Membership Rewards program. Can both Cards participate in the Uber program?

Yes, you can add any eligible Card by visiting the payment section of the Uber app and your Card will automatically be enrolled in the program.   

Please be sure to select one of the enrolled Cards when you request a ride to earn 2X points or, if eligible, to use points for your ride.

  
Does Uber see or store my information?

If you are eligible to use points for Uber rides, American Express will share your points balance with Uber each time you open the app so that you can see your points balance before you choose the “Use Points” option. Your updated point balance is shared with Uber each time you open the Uber app or after certain periods of inactivity while the app is open.

Uber may store your Membership Rewards point balance information for short periods of time so that you may see your available point balance within the Uber app. If you choose to use points for a ride, American Express will check your point balance at the end of the ride to determine if there are enough points to cover the full amount of the ride (including fare, tip & tolls; the tip may be applicable to taxi rides only). Uber will also store receipts for rides where you used points, which identify the number of points used for a ride.

  
What if I do not want to participate in the Program?

If you no longer wish to have American Express share your points balance with Uber, simply call the number on the back of your Card for assistance. To reactivate this feature in the future, call the number on the back of your eligible Card and a Customer Care Professional will assist you.

4. Using the Program

  
Now that I’ve added my eligible Card to my Uber account, how do I get started?

Once you have added your eligible Card to your Uber account, you will automatically earn 2X points when you use the enrolled Card for a ride and your receipt will confirm you’ve “Earned 2X Points.” If you are authorized to use points and you are paying for the ride with an eligible Card, the “Confirmation” screen that appears before you request your ride will display whether you are earning 2X points or using points for your Uber ride. You can toggle between the two choices within the payment section of the Uber app. If you choose to “Use Points,” the cost of your ride will be deducted from your Membership Rewards point balance. If you choose to “Use Points” and your ride total exceeds your available point balance, your Card will be charged the full fare in dollars. You will then earn 2X points for the fare.

Please know that if you are using the UberT service, you must pay your driver directly as payments are not made within the Uber app. When you pay the driver directly with your enrolled Card, outside of the Uber app, you will not earn 2X points or have the option to use points.

  
How do I know how many points are available?

If you have selected to “Use Points” for a ride, your Membership Rewards point balance will be displayed on the "Confirmation" screen before you request your ride. Please know that the point balance you see before requesting the ride may not necessarily be the point balance that is available at the end of the ride.

You can view your available point balance by logging in to your online rewards summary page at membershiprewards.com and clicking on the "Activity Detail" tab.

  
If I decide to use points for my Uber ride, how do I know how many points I will be using?

On the ride confirmation screen, you will see the “Fare Quote” option. Uber will then provide an estimated ride cost. Please know that fares may vary due to traffic, weather and other factors. When you choose to use points for your ride, you will redeem 100 points for every $1 in Uber services in the program. For example, if your ride costs $23.50, you will redeem 2,350 points.

If you choose to use points for a ride, American Express will check your point balance at the end of the ride to determine if there are enough points to cover the full amount of the ride (including fare, tip & tolls; the tip may be applicable to taxi rides only).

  
How can I confirm that I earned 2X points for my Uber ride?

At the end of your trip, you will receive a receipt both in the Uber app and to the email address you have on file with Uber confirming that you’ve “Earned 2X Points.”

You can also visit membershiprewards.com and view the “Activity Detail” tab to view your point activity. You will typically receive the extra Membership Rewards points in your account within 10-12 weeks.

  
How can I confirm that I used points for my Uber ride?

At the end of your trip, you will receive a receipt both in the Uber app and to the email address you have on file with Uber. The receipts will confirm that you used points and the email receipt will include the specific point amount for the ride total.

Please keep in mind that points redeemed will be reflected on your billing statement and Membership Rewards statement. Your billing statement will show a transaction in dollars and an offsetting credit in the same amount as the transaction. Your Membership Rewards statement will show the deduction of points. You can review point activity by logging into your online rewards summary page at membershiprewards.com and viewing the “Activity Detail” tab shortly after your transaction.

Please allow up to 48 hours for your billing statement credit and Membership Rewards points deduction.

If there is a processing error with your choice to use points, your eligible Card will be charged and the corresponding credit will not be issued to the enrolled Card account. In this event, if you would like to use points for your transaction please call the number on the back of your Card and we will be happy to assist you.

  
I have added an eligible Card to the Uber app. How come I’m not seeing the option to use points for rides in the Uber app?

Once enrolled in the program, you will only earn 2X points and not see the option to use points for eligible rides if:

  • You are not authorized to redeem points
  • You are using a Windows device – the program is currently only available in the iOS and Android Uber apps
  • You selected to pay with a digital wallet

You can confirm your enrollment in the program by visiting the payment section of the Uber App. 

  
Can I use Membership Rewards points with an Uber account Credit (including an Amex Credit), promo code or other Uber promotion?

Yes. If you are using an Uber account credit (including an Amex Credit) or a promo code, you will have the option to earn 2X points or use points with your enrolled American Express Card for the remaining cost of the ride once the promo code or Uber account Credit (including the Amex Credit) is deducted. You will also have the option to earn 2X points or use points with your enrolled Card to cover the cost of Uber promotions that require payment in-app and do not require a specific form of payment other than your enrolled Card.

Please know that if you have Credits with Uber (including Amex Credits), you will see “Credits” appear on the payment details section of the “Confirmation” screen when requesting your ride. These “Credits” are not necessarily associated with your form of payment. You can select whether you’d like to use the “Credits” toward your ride by tapping “Credits” and toggling to “Apply Credits” within the payment section of the Uber app.

  
Can I use points to cover a portion of my total ride cost?

No. You can only use points for the total cost of your ride. If you select "Use Points" and your ride total exceeds your available point balance, your Card will be charged the full fare in dollars. You will then earn 2X points for the fare.

  
Can I use Membership Rewards points if I use Uber's "Fare Split" feature to split the cost of my trip with friends?

Yes. You can use your enrolled Card to earn 2X points or use points to cover the cost of your portion of the ride. Just be sure to use the enrolled Card when on the "Confirmation" screen or by selecting the Card mid-trip via "Trip Settings."

  
I was incorrectly charged for my ride. What should I do?

If you feel that you were charged incorrectly for your ride, please contact Uber by replying to your email receipt or contact Uber support here.

  
I used Membership Rewards points for my ride by accident and would like to pay in dollars.

If you used Membership Rewards points by accident, please call the number on the back of your Card and a Customer Care Professional will assist you.  

  
Will I still have the option to earn 2X points or use points for rides if I choose to pay with a Digital Wallet?

If American Express does not receive information that identifies your transaction as qualifying for the Program, you will not receive the extra points. For example, your transaction will not qualify if your enrolled Card is not the selected payment method for Uber services within the Uber App. In addition, in most cases, you will not receive the bonus points if your transaction is made with an electronic wallet or through a third party.

  
Does the Travel Accident Insurance coverage I receive through my Card apply when I use Uber?

The insurance coverage that comes with your American Express Card may not apply when you use your Card with Uber. Learn more here.

5. Program Opt Out

  
If I no longer want to participate in the program, what can I do?

If you no longer wish to have American Express share your points balance with Uber, call the number on the back of your eligible Card and a Customer Care Professional will be able to assist you. 

  
If I previously opted out of the Program, but would like to opt back in again, how can I do that?

If you previously opted out of the Program and wish to reactivate this feature on your eligible Card(s) on file with your Uber account, call the number on the back of your eligible Card and a Customer Care Professional will assist you