Welcome to the Help Center

Benefits, Rewards & Offers

Membership Rewards®, insurance, military and other benefits, Amex Offers and more.

Frequently Asked Questions

Are there fees associated with withdrawing cash at ATMs using my American Express Card?

Can I access MyCredit Guide on my mobile device?

Can I cancel my MyCredit Guide account?

Can I change or adjust my score target in the FICO® Score Planner tool?

Can I use my Card to withdraw cash at an ATM?

Can using MyCredit Guide hurt my score?

Do I have to be an American Express Card Member to enroll in MyCredit Guide?

Do you need to be an American Express Card Member to access Lending Options Hub?

Does checking MyCredit Guide impact or lower my credit score?

How accurate is the FICO® Score Simulator?

How can I maintain a good credit score?

How can I see my credit report?

How do I find and add Amex Offers to my Card?

How does American Express consider me for pre-qualified Card offers?

How many Delta SkyMiles® do I have?

How much does it cost to check my FICO® Score through MyCredit Guide?

How often is the credit score in MyCredit Guide updated?

Is American Express® MyCredit Guide really free to enroll in and access?

Something in MyCredit Guide does not look right. What should I do?

What actions should I take if I receive an Identity Monitoring alert?

What are the different FICO® Scores?

What credit score does MyCredit Guide provide?

What does it mean if I receive an Identity Monitoring alert?

What factors will impact my FICO® Score?

What if I forgot my password?

What if I have trouble with the identity verification process during enrollment?

What information can I find on MyCredit Guide?

What internet sites are monitored by Identity Monitoring?

What is Amex Offers?

What is Identity Monitoring?

What is the FICO® Score Planner tool and how can it help me with my credit score?

What is the FICO® Score Simulator?

What is the Lending Options Hub?

What kind of alerts will be sent to me?

What resources are availabile in the Lending Options Hub?

When will I receive my Delta Companion Certificate?

Where can I find the Lending Options Hub?

Where can I learn about my Card benefits?

Where does the data on American Express® MyCredit Guide come from?

Where does the information on my Experian credit report come from?

Who can see my FICO® Score when I view it through MyCredit Guide?

Who can submit an interest rate relief request under the Servicemembers Civil Relief Act?

Who is eligible for the Servicemembers Civil Relief Act benefit (the SCRA) and how do I request the benefits?

Why do I not have 12 months of scores on my credit score chart?

Why is the identity verification during the enrollment process necessary?

Why isn’t there a credit score displayed for me in MyCredit Guide?

Why might my FICO® Score on MyCredit Guide be different from other credit scores I see?

Why might my credit score have changed?

Will American Express use my information for marketing?