Welcome to the Help Center

I am struggling financially. Is there a program that can assist me with making payments on my account?

We understand that when challenging times arise they can cause financial stress and hardship. Should this occur, we’re here to help you find a solution for your outstanding balance(s) with us and may have payment plan options available.

Our payment plans can:

• Temporarily lower your interest rate
• Provide relief from late payment fees
• Lower your monthly payment
• Prevent this account from going further past due if you abide by the terms and conditions of the program

Please note that enrollment into a payment program will impact your ability to use your card(s).
If you would like more information, please call us at 1-800-551-1814 Monday - Friday from 8:00 am - 10:00 pm, ET.

As a Card Member, you can reach us anytime through your online account at americanexpress.com.

www.americanexpress.com/us/customer-service/financial-hardship.html