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Why were Membership Rewards® points forfeited and how can I reinstate them?

If you didn't pay the amount due or the minimum amount due by the payment due date of your Linked Card Account’s statement billing period, Membership Rewards® points may have been forfeited.

Once your Card account is current, you can reinstate forfeited points through your online account by going to the "Summary" tab, or you can chat with one of our Customer Care Professionals.

Points must be reinstated within 12 months (6 months for Corporate Cards) of them being forfeited. There is a $35 fee for each billing period and each Card account for which you reinstate points.

For more information, please see the program Terms and Conditions.