Welcome to the Help Center

I am an existing American Express Card Member. Why have you declined my application for a new Card?

If your Card application was declined, we realize this may not have been the outcome you had hoped for. We value your Card Membership, and we're sorry that we couldn't approve your application for a new Card at this time.

While we take your history with us into account, it's not the only factor we consider when making our decision. We review each application individually, using the most current information available, including your payment history with us and your other creditors, your income and assets compared to your overall debt level, and information from the credit bureaus.