Welcome to the Help Center

How do I open a billing dispute?

For charges you don't recognize, incorrect charges, canceled services, returned items or goods you didn't receive:

• Go to the Inquiry & Dispute Center
• Click on 'Open a Billing Dispute'
• Select the transaction in question and follow the steps to complete your request

After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account.

For more information, visit our dispute help page.