Welcome to the Help Center

Payments, Statements & Balance

Using your Card, understanding fees and balances, viewing statements and making payments.

Frequently Asked Questions

Are there fees associated with withdrawing cash at ATMs using my American Express Card?

Can I cancel a payment?

Can I change my billing due date?

Can I dispute a Pending Charge?

Can I download my Year-End Summary into QuickBooks® and Quicken® software?

Can I find out in advance if I will be approved for charges I’m planning to make?

Can I spend over my Card's credit limit?

Can I use my Card to withdraw cash at an ATM?

How can I confirm that I'm enrolled in AutoPay?

How can I find out what my line of credit is?

How can I make payments for personal expenses made on my Corporate Card?

How can I manage my AutoPay settings?

How can I pay my bill?

How do I access my transaction history and billing statements?

How do I check the status of my open dispute?

How do I download my transactions to accounting/financial management software?

How do I enroll in AutoPay?

How do I open a billing dispute?

How do I request a balance transfer from another company?

How do I request a credit line or credit limit increase?

How do I request a refund of a credit balance?

How do I reset my PIN to access cash at ATMs?

How do I sign up for paperless statements and account communications?

How do I use my Card?

How does Pay Over Time Work?

How long does it take to process a balance transfer from another company?

I am struggling financially. Is there a program that can assist me with making payments on my account?

If I let American Express know about a future payment, does it change the status of my account?

If I set up automatic bill payment for bills, will I still receive a bill from my service provider?

What are the differences between the balances shown in my online account?

What happens if my payment is returned for insufficient or uncollected funds?

What is Pay It?

What is Plan It?

What is the mailing address for bill payment?

What types of documents are stored within my online account and how can I access them?

When does interest post on my American Express Savings account?

When is my payment due?

Where can I find my Annual Percentage Rate (APR) online?

Where can I find my Year-End Summary and how do I download it?

Where do I send additional documentation for an existing billing inquiry?

Why don’t I see any documents in the “Documents” tab in my online account?