Welcome to the Help Center

Products & Services

Contact us, apply for a Card, purchase Gift Cards and learn about other products we offer.

Frequently Asked Questions

Am I eligible for Send & Split®?

Are there fees associated with the Gift Card?

Can I add the value of my Gift Card to a mobile wallet?

Can I use prepaid cards to purchase a Gift Card?

Do I need to do anything before using my Gift Card?

Does American Express offer online chat for Card Members?

Does my Gift Card have an expiration date?

How can American Express help me if I'm impacted by severe weather?

How can I contact American Express when traveling overseas/internationally?

How can I view the balance and transaction history on my Gift Card?

How do I cancel my enrollment in the Lost Wallet Protector service?

How do I contact American Express?

How do I enroll in Send & Split?

How do I notify American Express if a Card Member has passed away?

How long will it take for a Gift Card to be delivered?

I am an existing American Express Card Member. Why have you declined my application for a new Card?

I am struggling financially. Is there a program that can assist me with making payments on my account?

If my application for a Card was declined, can I appeal the decision or re-apply?

I’m enrolled in the Lost Wallet Protector service. What do I do if I lost my mobile device?

My application for a Card was declined for reasons I don't understand. What should I do?

My application for a Card was declined. Will this affect my credit score and report?

What Card Members are eligible for the Refer a Friend program?

What are Gift Cards and where can I purchase them?

What are the benefits of a business checking account?

What if I don't have enough on my Gift Card to make a purchase? Can I combine other forms of payment?

What if my vendor doesn't want to share their ACH banking information with me? Can they provide it directly to American Express?

What information do I need to provide to complete an application for a Card?

What is Send & Split?

What qualifications must I meet to get approved for a Card?

What should I do if my Gift Card is lost or stolen?

What should I know about returns or exchanges for purchases I made with a Gift Card?

What should I know about using a Gift Card?

Where can I find information about American Express Gift Cards?

Where can I ship a Gift Card to?

Who can submit an interest rate relief request under the Servicemembers Civil Relief Act?

Who is eligible for the Servicemembers Civil Relief Act benefit (the SCRA) and how do I request the benefits?