Welcome to the Help Center
Disputing a charge, managing PINs and passwords and how we help protect you against fraud.
Frequently Asked Questions
Can I dispute a Pending Charge?
How do I cancel my enrollment in the Lost Wallet Protector service?
How do I change my online User ID?
How do I check the status of my open dispute?
How do I open a billing dispute?
How do I report and replace a lost, stolen or damaged Card?
How do I reset my PIN to access cash at ATMs?
How often can I change my password?
I’m enrolled in the Lost Wallet Protector service. What do I do if I lost my mobile device?
What do I do if I receive a phishing email claiming to come from American Express?
What is my American Express Mobile User ID and Password?
What is secure email? How can I get more info?
What should I do if I have fraud charges on my account?
Where do I send additional documentation for an existing billing inquiry?
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