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Welcome to the Help Center

Security & Fraud

Disputing a charge, managing PINs and passwords and how we help protect you against fraud.

Frequently Asked Questions

Can I dispute a Pending Charge?

How do I cancel my enrollment in the Lost Wallet Protector service?

How do I change my online User ID?

How do I check the status of my open dispute?

How do I open a billing dispute?

How do I report and replace a lost, stolen or damaged Card?

How do I reset my PIN to access cash at ATMs?

How often can I change my password?

I’m enrolled in the Lost Wallet Protector service. What do I do if I lost my mobile device?

What do I do if I receive a phishing email claiming to come from American Express?

What is my American Express Mobile User ID and Password?

What is secure email? How can I get more info?

What should I do if I have fraud charges on my account?

Where do I send additional documentation for an existing billing inquiry?