Fitbit Pay - Frequently Asked Questions
Fitbit Pay allows eligible U.S. Card Members to use compatible Fitbit devices to pay at U.S. merchant locations or transit stations that accept American Express contactless payments. With Fitbit Pay, you can pay in-store with your Fitbit device at card readers where you would traditionally insert, swipe or tap your American Express® Card ("Card"), no phone or wallet required. As an American Express Card Member, you can also get real-time notifications and details about your purchases when you use Fitbit Pay.
Eligible Cards that can be used with Fitbit Pay include U.S. Consumer or Small Business Credit or Charge Cards that are not cancelled and are issued by a U.S. banking subsidiary of American Express, as well as any of the following American Express Corporate Cards issued by American Express Travel Related Services Company, Inc. to an employee of a commercial Card customer working in the United States:
- American Express® Corporate Green Card
- American Express® Corporate Gold Card
- American Express® Corporate Platinum Card
- American Express® Corporate Centurion Card
- American Express®/ Business Extra® Corporate Card
- American Express® Corporate Defined Expense Program Corporate Card
Prepaid Cards and other products are not eligible. If you have a valid Card issued by a licensed third-party financial institution, please check with your issuer if you are eligible to participate by calling the number on the back of your Card.
Fitbit Pay devices include Fitbit Sense, Fitbit Versa 3, Fitbit Versa 2, Ionic, Charge 4 and Charge 3 Special Edition. You must download the Fitbit app on iOS or Android to enter your card information.
You can use Fitbit Pay at any retail store or transit station that accepts American Express contactless payments. Just look for the contactless symbol at checkout.
No, your card information is never revealed or shared with merchants or with Fitbit. To deliver the best Fitbit Pay experience, we will display certain account information on your device, such as data about your recent purchases for each Card you selected to use with Fitbit Pay but not your full account information. If you have any additional questions about your devices security features, please contact Fitbit directly.
Fitbit Pay uses an industry standard tokenization platform to ensure your card information is never revealed or shared with merchants or with Fitbit. Fitbit Pay also requires you to use a PIN code for an added layer of protection. For more information on Fitbit’s privacy and security policies, see https://www.fitbit.com/global/us/legal/privacy-policy.
To add your Card to Fitbit Pay on your eligible Fitbit device, once you have set up and paired your device using the Fitbit app on your smartphone, navigate to the Fitbit Wallet section of the Fitbit app on your paired smartphone. Tap the Wallet tile and then tap “Get Started.” Please know that you will be required to set up a 4-digit PIN code first and then you will be directed through a set of prompts to add your Card.
Please know that each time you add a Card to Fitbit Pay, you must accept the American Express Terms of Use for Fitbit Pay and you are also subject to Fitbit's own terms and conditions.
For security reasons, you will be required to enter your Security Code when adding your Card to Fitbit Pay. The Security Code for your Card (Card ID or CID) is the 4-digit, non-embossed number printed above your Card account number on the front of your physical Card.
For security purposes, we may ask you to enter a one-time Verification Code to confirm your identity. This code is a unique series of numbers and/or letters that you can choose to receive via email or text. If prompted, please select how you wish to receive the one-time Verification Code and then enter that code into the appropriate field. Please know that you will need a working Internet or data connection to receive a one-time Verification Code.
Your one-time Verification Code may expire if you aren’t able to enter it within 10 minutes. You can request another code by selecting your preferred verification option again. If you are unable to get a one-time Verification Code, please contact American Express Customer Care by calling the number on the back of your Card.
Yes. At this time, Fitbit allows you to add up to six Cards in the Fitbit Wallet. All Cards that are active and not suspended will appear on the Fitbit device.
Yes, you can add your Card on up to two devices, but your Card must be added to each device separately.
No. An active internet connection is not required to make in-store purchases using Fitbit Pay.
When you are ready to pay, tap the Wallet on your device and select your Card. If prompted, enter your 4-Digit PIN code. After your Card appears on the screen, hold your wrist near the payment terminal. When the payment succeeds, your device vibrates and you’ll see a confirmation on the device screen.
For your security, when you add your Card to Fitbit Pay, a Device Account Number is created for that Card on your device. Your Device Account Number is used to make purchases with your Card using Fitbit Pay. It is unique to your device and separate from your physical Card number.
All transactions completed using Fitbit Pay will appear with “Fitbit” on your American Express billing statement.
If you need to return a purchase made with Fitbit Pay, you can receive refunds to your account. The key difference is that you may be asked to provide the cashier the last four digits of your Device Account Number instead of the last four digits of your Card number. To find the last four digits of your Device Account Number for your Card, go to the Fitbit Wallet section of your Fitbit app on your paired smartphone.
Yes, you receive all of the same rewards, security and benefits of your Card when you use it with Fitbit Pay. Please visit your Card account on americanexpress.com or in the American Express® App to see your individual Card benefits.
Yes. If you enroll your American Express U.S. Consumer or Small Business Credit or Charge Card in Amex Offers at merchants that accept American Express contactless payments, you can make qualifying purchases using Fitbit Pay that will be eligible for the offers. Amex Offers is not available for American Express Corporate Cards. To learn more about enrolling in eligible offers, please visit AmexOffers.com.
If you are having difficulty with your software or hardware, please go to help.fitbit.com.
You can view and manage your Cards added to Fitbit Pay by going to the Fitbit Wallet section in the Fitbit app on your paired smartphone.
To suspend the ability to make payments, you can select “Suspend Card” in the Fitbit Wallet section of the Fitbit app. Please know that this will only suspend the Card that’s active in Fitbit Pay on the Fitbit device. To remove your Card from Fitbit Pay, go to the Fitbit Wallet and select the Card you want to remove. Tap “Remove Card” and confirm the removal of the Card you selected. You can also immediately remove all Cards in your Fitbit Wallet by logging in to your Fitbit account on Fitbit.com and clicking on “De-activate Fitbit Pay.
To view and manage your Card(s) added to Fitbit Pay on americanexpress.com, follow these steps:
- Log into americanexpress.com with your User Id and Password.
- Select your eligible Card.
- Tap or click “Account Services,” then “Card Management,” and finally, “Manage Digital Wallet.s.”
- Locate the device and select:
- “Suspend” to temporarily suspend making payments with your Card in Fitbit Pay using your device.
- “Resume” to resume the functionality to make payments with your Card in Fitbit Pay. This will only appear as an option if you previously “Suspended” your Card on americanexpress.com.
- “Remove” to remove your Card from Fitbit Pay. If you want to add your Card to Fitbit Pay again, please see FAQ above “How can I add my eligible Card to Fitbit Pay to use it for payments?”
You will receive “Card Notifications” for your Cards added to Fitbit Pay on your device and from the Fitbit app on your paired smartphone letting you know about purchases made with Fitbit Pay. You can turn your notifications on or off by adjusting the notification settings on your device and in the Fitbit app on your paired smartphone. However, you will still continue to see your recent transactions in the Fitbit Wallet section of your Fitbit app even if you turn off your notifications.
Please know you will only receive notifications on your Fitbit device if it is within Bluetooth range of its paired smartphone.Please know that you will not receive “Card Notifications” if you “Suspend” your Card (see FAQ above, “Where can I view and manage my Card(s) added to Fitbit Pay?” on how to suspend your Card). When you “Resume” your Card, you may see “Card Notifications” again if they were turned on prior to suspending your Card.
American Express has enabled Fitbit Pay to show your last Fitbit purchases made with Fitbit Pay. To view the transactions, go to “Recent Transactions.” If you do not want American Express to share this information with Fitbit you must remove your Card from Fitbit Pay.
Fitbit Pay will only show your last three purchases made with your Card in Fitbit Pay. Please know that some of the listed transactions may be pending charges, which are temporary and are subject to change (for instance, pre-authorizations at gas stations and hotels). For the most up-to-date statement information, please refer to your Card account information either on americanexpress.com or in the Amex App.
If you “Suspend” your Card (see FAQ above, “Where can I view and manage my Card(s) added to Fitbit Pay?” on how to suspend your Card) you will not be able to view transactions made with that Card during the suspension period. You will continue to be able to view transactions made prior to the suspension period. You may view transactions made with that Card again after you “Resume” your Card.
No. Your Device Account Number is connected to your new Card number automatically. You can use your Card in Fitbit Pay to make transactions before receiving your new physical Card. If you do not want American Express to share this updated information, please call the number on the back of your Card.
If you believe your device or Fitbit Pay Card information has been lost, stolen or compromised in any way, call American Express Customer Care immediately at the number on the back of your Card. You can also “Suspend” or “Remove” all Cards in the Fitbit Wallet section of your Fitbit app on your paired smartphone or remove all Cards from Fitbit Pay by logging into Fitbit.com and clicking on “De-activate Fitbit Pay.” Alternatively, you can also go to americanexpress.com to “Suspend” or “Remove” your eligible Card (see FAQ above “Where can I view and manage my Card(s) added to Fitbit Pay?” on how to suspend or remove your Card).