We understand that access to your merchant account information is critical and your questions and concerns are important to us.
If you accept American Express Cards through a third-party payment provider, please reach out to your payment provider for help with your merchant account.
If you accept American Express Cards directly through us, we want to remind you that you can manage your merchant account online. Here are a few things you can do on our Merchant Website to help you stay on top of your account:
- View Payments: Access your settlements, submissions and transaction information on a daily basis.
- Manage Disputes: Get notified about new disputes; easily respond and upload support documents online.
- Update your Business details: Update business, contact and owner information without having to make a call.
If you are not registered to manage your merchant account online, you can do so today in three easy steps. Register now.
Need help managing your Merchant account online? From quick tips to step-by-step videos, find tools to help navigate your online account with confidence. See Our Tools.
Our customer care specialists are here to assist with any questions and concerns. Please feel free to contact us Monday to Friday, 8AM to 8PM EST.
- Chat with us: Simply log in and click the blue ‘Chat’ button at the bottom right of your screen.
- Call us: Call 1-800-528-5200.