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SEE WHAT WE'RE DOING

TO REDUCE DISPUTES.

 

 

AND HOW YOU CAN HELP

PREVENT THEM TOO. 

 

 

 

 

We're making it easier to manage disputes by continually updating our policies, so you can focus more on your business, and less on disputes.


WHAT HAVE WE DONE TO REDUCE DISPUTES?

 

We know how frustrating disputes can be. Below are a few policy updates
that we’ve put in place that have helped reduce disputes. 

 

 

 

CHARGEBACK TIMEFRAME REDUCTION

The window to receive a disputes is now limited to

120 days from the Transaction date.**

 

 

REDISPUTES LIMITATION

We’ve limited the number of times a dispute can be raised on the same Transaction to 2, in most cases.

 

SUBSTITUTE RECEIPT

When a Card Member disputes a Transaction they don’t recognize, we’ll provide them with additional details about the Transaction up front, without contacting you.

 

COMPELLING EVIDENCE

Now you will have more ways to support your case for various Card-Not-Present Transactions, such as airline charges, digital goods and services,and digital recurring Transactions. 

 

 

 

SAFEKEY®

SafeKey enabled Merchants will receive a shift in fraud liability on

Transactions sent through SafeKey. 

 

 

 

These are just some of the dispute policy updates we've made. To learn more, download our Disputes Improvements Brochure.

 

 

DISPUTES EDUCATION CENTER

 

To help you better understand ways you can reduce

and prevent disputes, we’ve put together the following resources,

including useful tips, tools, and guides to keep you up to date.

 

 

 

Check out our Disputes Webinar Series to hear from subject matter experts on managing and preventing disputes

 

 

View our quick tips videos that can help you manage disputes and fraud

 

Understanding the

Disputes Process

 

Tips to Avoid Disputes

 

Responding to Disputes  

 

Fighting Fraud 


 

Our one pager guides offer a quick reference to help reduce and manage disputes

 

Quick Tips for Preventing Hotel Disputes

 

 

Download Now

 

Quick Tips for Preventing Restaurant Disputes

 

 

Download Now

 

Quick Tips for Preventing Retail Disputes

 

 

Download Now

 

 

Quick Tips for Preventing Card-Not-Present Disputes

 

Download Now

 

Understanding the Disputes Process

 

Download Now

 

EASILY MANAGE DISPUTES ONLINE

 

*Based on a comparison of aggregated US Merchant dispute and transaction data from 2017 to that of 2015, the year before the applicable disputes policy enhancements took effect.  Some of the referenced changes expired in Q2 2018.

 

 **Except for these disputes categories: 1. Goods/services not received. 2. Goods/services returned/canceled. 3. Redisputes. In these instances, the timeframe can extends lightly.