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Knowledge Center

Dive into information about American Express acceptance and more.

 

 

Managing your account

 

We’re committed to providing you with quality service so you can continue to run your business. 

 

Speed of Pay

 

Prompt deposits are important to your cash flow, so we’re taking action to get your money to you faster. You should see your deposits the very next day when you submit your American Express® Card transactions by 5pm Eastern Time.1

 

We apply the American Express standard of security to payments, so a payment may be delayed in an effort to protect you and your business.2

 

 

 

Disputes

 

From limits on the number of disputes on the same transaction to reducing the timeframe for disputing a transaction, your feedback triggered many policy enhancements that are reducing disputes and helping to maintain fairness and transparency. Download the Dispute Improvements Brochure to learn more.

 

 

 

 

Turning Points Podcast 

 

Explore the six-episode podcast series from American Express where we talk to small merchants about big moments that forever changed the way they do business.

 

Scroll Down to Subscribe & Listen

 

 

 

 

 

1 Merchants with less than $5,000,000 of annual Charge volume are eligible for these changes. Merchants serviced through their processor, OptBlue merchants, should refer to their contract to learn more about Next Day Speed Of Pay. 


2Credit, fraud, safety checks, or transactions submittedafter standard business hours may cause delays.