Forgot Password

If you have forgotten your password, click the "Log in" button on the homepage. From here, click "Forgot User ID or password" below the log in button. You will be asked to input your User ID.

Screenshot of Forgot User ID or Password options

If the submission is valid, an email will be sent to your email address associated with the account which will include a link to reset your password.

Contact Us

Live Chat


Click the 'Chat' button once you login to your merchant account to chat with a member of our service team.

Mon-Fri, 8:00am - 6:30pm ET

Call Us 



Our Merchant customer care representatives will assist you Mon-Fri, 8:00am to 8:00pm, ET.