Forgot User ID

If you have forgotten your User ID, click "Forgot User ID or Password" within the log in modal on the homepage. You will be asked to input your Email Adress, First Name and Last Name associated with the Account in order to recover your User ID.

Screenshot of Forgot User ID or Password options

If the submission is valid, you will receive an email providing you with your User ID.

Contact Us

Live Chat


Click the 'Chat' button once you login to your merchant account to chat with a member of our service team.

Mon-Fri, 8:00am - 6:30pm ET

Email Us 


Send us email securely once you login regarding questions about the website or to request updates to your Merchant Account.

Call Us 



Our Merchant customer care representatives will assist you Mon-Fri, 8:00am to 8:00pm, ET.