Frequently Asked Questions

Frequently Asked Questions




What is the Premium Travel Services Program?


Premium Travel Services is a program provided by American Express that offers Bloomingdale’s American Express® Card cardholders access to year round air, hotel, car, cruise and vacation benefits.  Enjoy exceptional value and extraordinary service while taking advantage of competitive rates and/or complimentary amenities from thousands of leadings hotels, major airlines, cruise lines, and car rental partners around the world.  Access special benefits wherever you travel with your Card when you book online or over the phone.



How do I redeem an offer?


Offers can be redeemed online or by calling your Premium Travel Services specialist at 1-800-688-5773.



How do I change or cancel a purchase of an offer?


Offers can be changed or cancelled by calling your Premium Travel Services specialist at 1-800-688-5773.



What are the hours of operation to contact a Premium Travel Services specialist?


Travel Privileges specialists are available for air, car and hotel 24 hours a day, 7 days a week. Vacation and Cruise specialists are available Monday – Friday 9 AM – 9 PM, Saturday 10 AM – 6 PM, and Sunday 11 AM – 3 PM ET.



Who is eligible to take advantage of offers on the Premium Travel Services Program website?


Offers on the Premium Travel Services Program website are available to Bloomingdale’s American Express® Card cardholders. Cardholders are required to validate eligibility when accessing the website and when redeeming an offer.



Do I have to pay for the offer with my Bloomingdale’s American Express® Card card?


Yes, you must pay for the total amount of the offer on your eligible Bloomingdale’s American Express® Card card.







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©2017 American Express Travel Related Services Company, Inc. All rights reserved worldwide.

This website, and the offers and other information presented here, are intended for the holders of Bloomingdale's American Express® Cards only; other users of this site are not eligible.

Other restrictions, limitations and exclusions apply.

This credit card program is issued and administered by Bloomingdale's pursuant to a license from American Express.

American Express is a federally registered service mark of American Express.