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Frequently Asked Questions



What is the Travel Benefits Program? 


The Travel Benefits Program is provided by American Express and offers Macy's American Express® Cardholders access to year round air, hotel, car, cruise and vacation benefits.  Enjoy exceptional value and extraordinary service while taking advantage of competitive rates and/or complimentary amenities from thousands of leadings hotels, major airlines, cruise lines, and car rental partners around the world.  Access special benefits wherever you travel with your Card when you book online or over the phone.



How do I redeem an offer?


Offers can be redeemed online or by calling your Travel Benefits specialist at 1-877-476-6077.



How do I change or cancel a purchase of an offer?


Offers can be changed or cancelled by calling your Travel Benefits specialist at 1-877-476-6077.



What are the hours of operation to contact a Travel Benefits specialist?


Travel Benefits specialists are available for air, car and hotel 24 hours a day, 7 days a week. Vacation and Cruise specialists are available Monday – Friday 9 AM – 9 PM, Saturday 10 AM – 6 PM, and Sunday 11 AM – 3 PM ET.  



Who is eligible to take advantage of offers on the Travel Benefits Program website?


Offers on the Travel Benefits Program website are available to Macy's American Express® Cardholders. Cardholders are required to validate eligibility when accessing the website and when redeeming an offer.



Do I have to pay for the offer with my Macy's American Express® Card?


Yes, you must pay for the total amount of the offer on your eligible Macy's American Express® Card.