Frequently Asked Questions

Frequently Asked Questions



What travel benefits are provided through CONNECT? 

CONNECT offers PenFed Premium Travel Rewards℠ American Express® Cardmembers access to year round air, hotel, car, cruise and vacation benefits. 


How do I book my travel?

Offers can be redeemed online through CONNECT or by calling your PenFed Concierge at 1-866-992-2731.

Can I pay for Travel Privileges bookings with my PenFed Premium Travel Rewards points?

Unfortunately, you are not able to use PenFed Premium Rewards points to pay for CONNECT bookings at this time. For questions about the PenFed Premium Travel Rewards program, including assistance on redeeming points, please dial 800-253-8417.


How do I change or cancel a purchase of an offer?

Offers can be changed or cancelled by calling your PenFed Concierge at 1-866-992-2731. 



What are the hours of operation to contact a PenFed Concierge? 

PenFed Concierge service is available 24 hours, 7 days a week. 

Who is eligible to take advantage of offers on the CONNECT?

Offers on the CONNECT website are available to PenFed Premium Travel Rewards℠ American Express® Cardmembers.

Cardmembers are required to validate eligibility when accessing the website and when redeeming an offer. 

Do I have to pay for the offer with my PenFed Premium Travel Rewards℠ American Express® Card? 

Yes, all offers must be booked using your PenFed Premium Travel Rewards℠ American Express® Card.




All users of CONNECT from American Express are subject to Privacy Statement and agree to be bound by Terms of Service. Please review.

©2017 American Express Travel Related Services Company, Inc. All rights reserved worldwide.

This website, and the offers and other information presented here, are intended for the holders of PenFed Premium Travel Rewards℠ American Express® Cards only; other users of this site are not eligible.

Other restrictions, limitations and exclusions apply.

This credit card program is issued and administered by PenFed pursuant to a license from American Express.

American Express is a federally registered service mark of American Express.