HELP & FAQ'S
What is American Express Connect?
Connect is an American Express website through which American Express Cardmembers can access Amex Offers as well as other valuable Card benefits.
Who is eligible to enroll in Amex Offers?
American Express® Cardmembers with Cards issued in the U.S. are eligible to enroll into Amex Offers.
How do Cardmembers access Amex Offers?
Amex Offers is accessible via this direct link: www.americanexpress.com/us/network/shopping.html.
How do I enroll in an offer?
To enroll in an offer simply complete the offer enrollment form and click ‘Add to Card’. Some offers may require you to use a promo code at checkout or to follow a link to a merchant’s website for redemption. Please read the individual offer terms and conditions for more details.
What happens to the information collected when I enroll in an offer?
Your information will be saved temporarily, to allow you to easily add more offers. Your details will not be saved once you close your browser window, or the site has been inactive for 10 minutes. If you would like to clear your information you can use the Sign-out button that will appear in the top right corner after you have entered your details. For information on how we protect your privacy and use your information, please read our Privacy Statement.
How do I know what offers I have added to my Card?
You will receive an email to confirm you have successfully added an offer to your Card. Please see the offer details for terms and validity dates.
Why do you need my Card number?
Your Card account number is needed so that you can receive the benefit when you fulfill the offer. There is no fee for adding offers to your Card.
Why do you need my email address to add offers to my Card?
Your email address is collected so that we can provide you with confirmation of your enrollment in the offer. It will not be retained for ongoing marketing use.
What communications will I receive once I have added an offer?
- You will receive a servicing email to confirm you have successfully added an offer and another to confirm when you have redeemed the offer.
- You may receive an email to remind you that you have added an offer, but not yet redeemed.
When will I get credit for the offer I have enrolled in or added to my Card?
If you make a qualifying purchase(s) as indicated in the offer terms, a statement credit should automatically appear on your Card account within 5 business days, but can take up to 90 days after the end of the offer period.
What should I do if the statement credit does not appear in my Card account?
If you don’t see the credit within the 90 day time period, check to make sure you’ve done all of the following:
- Enrolled in the offer with your eligible American Express Card before making your purchase(s) at the merchant
- Made the purchase(s) with the enrolled Card
- Met the purchase requirements (purchase amount or number of purchases) required in the offer terms to receive the offer
- Made your purchase(s) before the offer expired
- Made the purchase(s) at an eligible location (ie online, in-store, participating location)
- Have not returned or cancelled your purchase
If you have met all the above requirements and after 90 days still do not see the statement credit then please call the number on the back of your Card for further assistance.
If I make a return and a statement credit is reversed, am I still eligible for the Amex Offer?
If the statement credit has been reversed and the offer has not expired, you can still take advantage of the offer if you make another qualifying purchase and meet the offer terms.
I added an Amex Offer to my Card but used a different Card for the purchase. Will I still get the statement credit?
No. In order to get the statement credit, you must make the qualifying purchase using the same Card to which you added the offer.
I made a purchase before I added the Amex Offer to my Card. Will that purchase qualify for the statement credit?
No. You must add the offer to your Card first and then make your qualifying purchase using the same Card to receive the statement credit.
I received a replacement Card. Do I have to re-enroll in offers that I enrolled in with the replaced Card?
If you have been issued a replacement Card with a new Card number after you enrolled in an offer, you will need to re-enroll.
How do I know which offers I had already added to my Card?
When you enroll in an offer, a servicing email will be automatically generated and sent to the email address you provided. You will receive a message confirming you have added the offer.
Who do I contact if I have a problem or question about an offer?
Please call the number on the back of your Card.