JustGiving FAQs

About the Program

American Express and JustGiving are allowing Card Members enrolled in the U.S. Membership Rewards® program to use points for donations made through JustGiving.

Eligibility

To participate, you must have a valid U.S. Membership Rewards enrolled American Express® Consumer Card, Business Card from American Express OPEN, or American Express® Corporate Card, and be authorized to use points. Click here to view eligible Cards.

If the Card is eligible for and enrolled in the Membership Rewards program, all Basic Card Members are authorized to earn and use Membership Rewards points on JustGiving. Basic Card Members can also earn points for spending by their Additional Card Members, but Additional Card Members won’t be able to use points unless the Basic Card Member enables them to do so. To find out if you are authorized to use points, please check with your Basic Card Member.

If you’re enrolled in the Corporate Membership Rewards® program and have permissions as a Program Administrator, you’re eligible to redeem points on behalf of your company. If you have any questions on this, please call Customer Care at 1-888-800-8564 or visit corporatemembershiprewards.com.

If your Card was recently enabled to use points, it may take a few days before you’re able to use points on JustGiving.

I am the Basic Card Member (primary Card holder) and would like to change the authorization status of my Additional Card Member(s) to use Membership Rewards points. How do I do that?

Please visit the Card Authorization section on membershiprewards.com to edit your settings or call Membership Rewards program Customer Care at 1-800-297-3276.

If you’re enrolled in the Corporate Membership Rewards program and aren’t sure if you have permissions to redeem, please call Customer Care at 1-888-800-8564.

Using Points for Purchases

New JustGiving Account:

After you create a new account at JustGiving and enter your Eligible Card information, you'll automatically be shown the available point balance and its associated dollar value for use on JustGiving. Enter the dollar amount for which you would like to receive a statement credit and click “Apply to my donation.” You may edit your selection before placing your order. Regular JustGiving processing and transaction fees apply to your donation total. Learn more about JustGiving fees here.

Existing Account Checkout:

While checking out using your existing JustGiving account with your existing Eligible Card on file, you'll automatically be shown the available point balance and its associated dollar value for use on JustGiving. Enter the dollar amount for which you would like to receive a statement credit and click “Apply to my donation.” You may edit your selection before placing your order. Regular JustGiving processing and transaction fees apply to your donation total. Learn more about JustGiving fees here.

If you decide that you no longer want to be presented with the option to use points for your purchase or allow American Express to share your points balance, please refer to the FAQ below, “I would no longer like to be presented with the option to use Membership Rewards points on JustGiving. How can I remove that option for my purchase? If I change my mind and I want to use points in the future, can I do that?”

You will only be given the option to use Membership Rewards points if:

You're using an eligible American Express Card with an account that isn't cancelled, isn't past due, and for which you haven't made any dishonored payments in the past 6 months;

You're the Basic Card Member or authorized by the Basic Card Member to use points; and

You have at least two points in your Membership Rewards program account

With respect to Corporate Membership Rewards points, you're a Corporate Membership Rewards Program Administrator.

You are giving to a charity registered as a 501(c)(3) in the United States.

Yes. During the checkout process, you'll see the available point balance and its associated dollar value to use toward your donation. You can choose to use points for your entire donation (providing you have enough) or for only part of your donation – it’s up to you.

Regular JustGiving processing and transaction fees apply to your donation total. Please know that you may have the option to cover the processing fees on the donation page to ensure the charity gets the full donation. Learn more about JustGiving fees here.

You can only use Membership Rewards points for United States charities registered as 501(c)(3) listed on the JustGiving site.

No. You can only use Membership Rewards for one time donations on JustGiving.

No. You can apply the value of the points to a cash donation for the charity.

Please refer to JustGiving’s refund policy and terms of service if you'd like to cancel your donation. Refunds are only issued with prior given consent of the charity and are subject to local laws. If you were issued a refund and would like to have the Membership Rewards points returned to your account instead, please contact Membership Rewards program Customer Care at 1-800-297-3276.

The Membership Rewards point balance shown on JustGiving reflects point balance information that may not include your most recent point redemptions. If you have made recent point redemptions, please allow 2 to 4 business days for changes to be reflected in the point balance on the Membership Rewards summary page.

You can review point activity and view your point balance by logging into your Membership Rewards program summary page at membershiprewards.com and viewing the “Activity Detail” tab.

If you are enrolled in the Corporate Membership Rewards program, please login to @ Work at atwork.americanexpress.com to see your program summary.

Your transaction should appear on your Membership Rewards summary page within 2 to 4 business days after your donation is submitted. If it's been more than 4 business days since your transaction has occurred and the transaction isn't showing in your Membership Rewards summary page, please contact Membership Rewards program Customer Care at 1-800-297-3276. If your transaction isn't showing up on your Corporate Membership Rewards program statement, please contact Customer Care at 1-888-800-8564.

If there's a processing error with your choice to use points, your eligible Card will be charged and a corresponding credit won't be issued to the eligible Card account for your transaction. In this event, if you'd like to use points for your transaction, please call Membership Rewards program Customer Care at 1-800-297-3276 or Corporate Membership Rewards Customer Care at 1-888-800-8564 for assistance

If you used points for all or part of your donation, your Card statement will show a charge for the total amount of your donation and an offsetting statement credit for the dollar amount used in points and your Membership Rewards program account will show the deduction of points.

Please allow 2 to 4 business days for changes to be reflected in both places. If a credit is processed after your Card statement closing date, it will appear on your next statement. If JustGiving doesn't immediately charge your Card for your donation, the offsetting credit for the dollar amount used in points may appear on an earlier billing statement than the billing statement containing the charge for your donation.

In the unlikely event that this occurs, please call Membership Rewards program Customer Care at 1-800-297-3276 for assistance or please call Corporate Membership Rewards program Customer Care at 1-888-800-8564 for assistance.

You can view Membership Rewards points redemption information by logging into your online rewards summary page at membershiprewards.com and clicking on the "Activity Detail" tab. If your company is enrolled in the Corporate Membership Rewards program, please visit @ Work at atwork.americanexpress.com to view your point redemption history.

I'd no longer like be presented with the option to use Membership Rewards points on JustGiving. How can I remove that option for my donation? If I change my mind and I want to use points in the future, can I do that?

If you decide that you no longer want to be presented with the option to use Membership Rewards points for your purchases, call Membership Rewards program Customer Care at 1-800-297-3276 for assistance. If you choose to do so, American Express will no longer share your points balance with JustGiving.

If you change your mind and decide you want to use Membership Rewards points and allow American Express to share your point balance for the eligible Card(s) on file with your JustGiving account, call Membership Rewards program Customer Care at 1-800-297-3276 for assistance.