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Security Center

 

 

 

 

American Express Fraud Protection

Protection, wherever you are 

 

Shop confidently whenever you use your American Express® Card, thanks to our advanced fraud protection systems.

From account monitoring to online safety protection and fraud alerts, we make sure you're in safe hands. 

 

 

 

Reporting Fraud

 

 

 

If you think you've been a victim of fraud, we're here to help. Call us immediately at 1-800-528-4800 (toll free) or log in to your account and chat with us live.

 

 

 

 

 

 

Global Assist® Hotline1

 

 

Whenever you travel more than 100 miles from home, you may be eligible for 24/7 emergency assistance and coordination services, including medical, legal, and passport referrals, emergency cash wires, and missing luggage assistance. Card Members may be responsible for the costs charged by third-party service providers.  

 

 

 

 

Emergency Card Replacement

 

Has your Card been lost or stolen abroad?  Call us at 1-336-393-1111 (collect) or live chat with us here. You’ll receive a replacement Card, usually within two business days.2

 

 

 

 

 

 

Shop More Confidently

 

Learn more about how American Express helps keep you safe and secure, at home and abroad. 

 

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SafeKey and Online Safety

 

Shop safely with SafeKey. It's smart technology that helps us make sure it's really you when you're shopping online. 

 

 

 

 

 

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Shopping Protection

 

Shop more confidently with your Eligible Card knowing we have your back. So, whether your bike’s been stolen or you can’t get a refund, your American Express® Card provides a number of programs which protect your purchases.

 

 

 

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Fraud Alerts

 

We’re continuously on the lookout for suspicious account activity. Our intelligent fraud protection systems monitor your account, and if we spot anything unusual, we’ll notify you immediately.

 

 

 

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Card Assistance Abroad

 

It makes a world of difference knowing you and your Card are safe and secure abroad with American Express® Card assistance . Wherever you go, we’re with you all the way.

 

 

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Mobile Wallet Security 

 

With multiple layers of protection, your American Express® Card linked to your mobile wallet, is the go-to Card for added fraud protection when you're out and about.

 

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Cybersecurity

 

We take cybersecurity seriously and value the contributions of the security community at large.
The responsible disclosure of potential issues helps us ensure the security and privacy of our customers and data.

Protecting yourself from fraud 

Phishing and Scam Awareness

 

                    Protect yourself from phishing and scams by learning how to

                     recognize imposters and spot their tricks before it’s too late. 

 

 

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Identity Theft

 

When it comes to protecting your identity, we have a number of easy tips to help you avoid identity theft. Learn more about how you can keep your details safe and secure. 

 

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Privacy Center

 

To learn how American Express protects your privacy, visit our Privacy Center.

1 Other terms and conditions apply. Learn more.

2. Card delivery times may vary dependendent on location, and charges may apply.