7 Steps for Conducting a Social Media Audit

A social media audit can make the difference between a run-of-the-mill social media presence, and one that builds community and promotes business growth.
August 09, 2017

Measuring the value of social media can be one of the toughest challenges that marketers and business owners face. What does all the boosting, posting, liking, commenting and following really do for your business? Conducting a social media audit can help you answer the tough questions surrounding your activity on platforms like Facebook, Instagram, LinkedIn, Twitter, YouTube and Snapchat.

By analyzing activity, a company can make adjustments to evaluate the benefits and improve their social media marketing performance. In this article, I’ll share core components one could evaluate in a social media audit, what to look for and how this insight can help you move your brand forward online.

Competitor Research

Analyzing competitor social media activity can be enlightening. What platforms have competitors established themselves on? What are they posting about? Do they appear to be successful? And, perhaps most importantly, what platforms are they not using that can work to your competitive advantage?

You can start a social media audit by creating a chart that lists measurable data points, such as the number of followers and posts per platform. List five competitors and compare them side by side with your social media data. Who is the clear leader? What can your business incorporate into its social media strategy that other competitors are doing? How can you be better? By taking a good look at competitors, you can help establish clear growth goals for your accounts and advance your social media strategy.

Out-of-Industry Inspiration

Many brands do innovative things on social media. Most of the time, they find inspiration outside of their industry.

Instead of fixating on what content you think your brand should share, focus first on the conversation already taking place.

I recommend having your social media audit look for inspiration in unusual places. It may help your brand advance your social media efforts. This could be something as small as using emojis in captions or something as big as a full-blown contest giveaway offering a trip to Tonga. Take note of what’s happening online, and see how you can channel your brand inspiration into brand innovation.

What are people saying about your brand online? What are industry influencers sharing in their feeds? How can you incorporate your brand into the conversation? Social media is a two-way street. Instead of fixating on what content you think your brand should share, focus first on the conversation already taking place.

Customer Habits

Where are your customers online? With which platforms are you effectively reaching these customers?

Social media advertising platforms lend insight into how many customers match your target demographic data. Plug in the characteristics of your target persona to a self-serve Facebook ad platform and see how many people you can potentially reach.

When are your customers online? What are the most popular times, and when do people want to engage with your brand? If you’re a frozen yogurt company, chances are people want to engage with you at 7 p.m., not 7 a.m. If you’re marketing to CEOs, chances are they want to engage with you at 7 a.m., not 2 p.m. You can learn about when your customers are online by looking at the analytics tools available on social media platforms. Also, you may want to consider taking a look at your email marketing efforts to determine what times of the day you receive maximum engagement.

Social Advertising

Do you have an email list? If so, uploading your list to Facebook and Twitter to match user IDs to an email address can be a great way to target your advertising.

Additional forms of social media advertising include retargeting, lookalike audience ads, paid influencer promotion and running campaigns to people who match your target audience. What forms of advertising are you engaged in, and which of these types of campaigns could work for your company?

Community Building

Community can be the heart and soul of your company and the conduit by which fans engage and support your brand.

Where does your community interact with your content? Where do you interact the most with your community? You can help initiate engagement by boosting posts, producing content followers want to see and interacting with the community both on social and offline.

Tone and Voice

When doing a social media audit, you may want to pay attention to the tone and voice of your brand on social media. They can be seen as extensions of your company mission. It helps to have your copy reflect the words on your website. It can then pique the interest of someone following your page and inspire them to take action. When in doubt about whether the copy is considered “good,” see if a status update moves a reader to take action on your mission.

Are your social media images primarily thumbnails from shared articles, or is your team creating original, engaging images that mirror the imagery on your website? Image is everything on a platform like Instagram. When someone visits your Instagram profile page, what are your images saying about your brand? Are they saying you’re in touch with your consumer base or are they emitting an entirely different message?

Frequency and Automation

How often are you posting content on each platform? Has it been two years since you last posted something on LinkedIn, and only two hours since you last posted on Facebook? Determining the right frequency on each platform can be tough. Consider focusing on posting content when you believe that content will have a positive impact on the people following your accounts.

How can you maximize your resources to automate daily social media tasks? Do you use a social media scheduler and a social media monitoring tool to help free up some of your time? Understanding how to make a social media manager’s life easier is an important part of an audit. I believe the less the manager has on their plate, the higher quality of work they can execute.

In my experience, the most overlooked portions of an audit is taking action on recommendations. There is a tendency to piece together a nice presentation, and have zero plans for follow-through. You may want to organize your audit recommendations into “high,” “medium” and “low” priority items. You can assign a target date to complete each recommendation. Then, enjoy executing a buttoned-up social media strategy.

Brett Farmiloe is the founder & CEO of Markitors, helping small businesses forward online. He is also a member of Young Entrepreneur Council (YEC).

Read more articles on social media strategy.

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