Each week, OPEN Forum’s editors round up the most compelling entrepreneurial news and advice from our contributors and others. Here are this week’s highlights.
7 Things Customers Want But Won't Tell You
Just because your client doesn't say anything doesn't mean they don't want anything. Here are the 7 things customers really want.
8 Bad Habits That Destroy Client Relationships
Ever lose sight of your mission amidst a tussle with a client? Here are 8 bad habits that many small-business owners are guilty of—and how to fix them.
Best Way to Apologize? Starbucks, Business Experts on the Art of Saying Sorry
Understanding the benefit of a well-meaning apology, and how to best craft one, can help you become a truly great leader.
Should You Do Business With an Ex-Employee?
Extropreneurs—people who start businesses to supply products and services to former employers—help themselves while helping their old bosses.
10 Phrases That Can Solve Any Work Problem
Resolving conflicts can be one of the hardest parts of a leader's job. Here are 10 phrases that can be used to dissolve any problem.
Doing Business in China, India or Russia? How to Break Down Cultural Barriers
If you want to expand your business into another country, you need to play by their rules. Here are some cultural tips.
SPOTLIGHT ON HOT BUSINESSES
Pearl Malkin of Happy Canes: At Age 89, This Kickstarter Grandma Is Starting a Business
Grandma Pearl wasn't happy with her ugly walking cane. So she designed a new one, launched a Kickstarter campaign and is enjoying life as an entrepreneur.
Cambridge Satchel Co.: From Kitchen-Based Startup to Google Ad Star
Trying to make a better life for her daughter, Julie Deane bootstrapped her business, leveraged the power of the Web and caught the attention of Google.
Matt Michelsen of Backplane: How a Random Call from 50 Cent Launched This A-List Social Network
How Matt Michelsen built a social network for A-list clients from Lady Gaga to Nelson Mandela by being better than Facebook and stricter than Yahoo.
Game Changers: Poppy Drops—Elevating Temporary Tattoos to an Artform
Who would have thought that temporary tattoos could be considered upscale? Poppy Drops is attempting to change the image of this niche market.
Lessons Learned: Aim High Academy Kicks Its Way Back from Failure
Fighting your way back from the brink of failure is no small feat. Aim High owner Dan Sikkens saved his company and shares what he learned.
The State of Startups: Is This a Good Time to Start a Business?
Thinking of starting a business? A recent survey reveals some surprising facts about how the recession affected startups.
The Hub: Startup Incubator Helps Social Entrepreneurs Change the World
The Hub: a brilliant concept that not only incubates and supports entrepreneurs, but also condones social enterprise.
FundersClub: Startup Takes Venture Capital Online
FundersClub helps startups raise money, and gives investors the opportunity to invest in worthwhile businesses.
8 Ways to Ace Niche Marketing
Learn how to grow your company's customer base by first targeting a niche market, then expanding into other markets.
3 Ways to Improve Your Metrics
Your company's data is one of the most important selling points for both customers and VCs. Here's how to make sure you're measuring for success.
3 Easy Ways to Get Your Small Business Ready for Mobile
Is your business mobile-friendly? If not, it needs to be—these three tips will help you get started.
Free Favors: How to Get Guy Kawasaki to Endorse Your Book, and Other Tips
Snag free favors from influential businesspeople with these quick tips.
From Legal to Marketing: Free Resources for Startups
Use these essential—and mostly free–resources to launch and grow your business.
SELF IMPROVEMENT TIPS
5 Weird Habits of Highly Successful People [INFOGRAPHIC]
How do you achieve success? Use this infographic to survey some of the offbeat habits that can bring business fortune.
5 Tips for Being a Happier Entrepreneur
Research shows that happiness drives success, not the other way around. Here's how to keep your spirits high in the midst of stress, rejection and failure.
Should an Entrepreneur Be a Jack of All Trades?
Are you a jack of all trades? If so, you may be seriously hurting your business.
War of the Wages: Will Tipped Employees Get a Raise?
Tipped employees haven't had a wage increase since the early '90s. Is that all about to change?
Tax Fraud: 5 Millionaires Busted for Cheating on Their Taxes
Cheating on your taxes is not only illegal, it can ruin your life. Just ask one of these five tax evaders. Plus: Tax law changes in 2013: a comprehensive guide.
Have a favorite small biz story from the week? Share with us in the comments.
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Photo: Courtesy of Pearl Malkin