customer feedback

This systematic approach for documenting and analyzing your customers' experience could prove to be one of your most valuable customer relations tools.

Business owners and experts discuss whether this classic business creed is actually true, and reveal what to do to help satisfy unhappy customers.

In danger of losing a customer? Find out how a family-owned business handles the alarming situation with relentless customer service.

Surveys and analytics don't have to be expensive, and they can help you discover what your prospects and customers want from your business.

Want to experience the power of customer-generated innovation? Start listening to what your customers are saying and watch your profits rise.

If you're having trouble gathering customer reviews, take advantage of these proven tips shared by other small-business owners.

Encourage customer feedback using these 5 tips and find your most loyal--and profitable--customers.

If you feel like you've had it up to here with your customers, these smart strategies can help heal your relationships and get you back on track.

Surveys can be the best way to get data about your company, but not if no one bothers to open them. Here are 10 ways to immediately fix your survey.

You don't have to pay a lot for stats, data or analytics to know your customers better. These 4 questions are all you need.

You may think proactive customer service is just the latest buzz phrase spouted by business experts. But it's also a smart way to do business.

Do you go on the defensive when negative feedback rolls in? Insider tips for dealing with words you don't want to hear.