customer feedback

If you feel like you've had it up to here with your customers, these smart strategies can help heal your relationships and get you back on track.

Surveys can be the best way to get data about your company, but not if no one bothers to open them. Here are 10 ways to immediately fix your survey.

You don't have to pay a lot for stats, data or analytics to know your customers better. These 4 questions are all you need.

You may think proactive customer service is just the latest buzz phrase spouted by business experts. But it's also a smart way to do business.

Do you go on the defensive when negative feedback rolls in? Insider tips for dealing with words you don't want to hear.

Watch for these 7 signs that you're aggravating, or unwittingly cheating, your customers.

How you can turn a simple redesign into a catastrophe.

Being reactive and just listening to your customers' complaints isn't enough. You need to be proactive, ask for customer feedback and fix what's wrong.

Just because your client doesn't say anything doesn't mean they don't want anything. Here are the 7 things customers really want.

Seven tips for turning a negative comment into a golden opportunity.

Social media has changed customer expectations. Small-business owners should be sensitive to consumer complaints and quickly address them.

Customer reviews are a great way to boost your brand's visibility, and getting them is simple--just ask for them and make them easy to submit.