customer relations

If your employees aren't acting the way you'd like them, take a close look at your company's culture and use these tips to get everyone on board.

If all of your company's customer interactions are done "by the book," it may be time to throw out your operating manual and start caring more about the people you serve.

Want more followers? It doesn't have to be complicated. Follow these easy 11 tips and watch your following grow.

The business world is full of instant and electronic communication, but some small-business owners swear by the power of the handwritten message.

We all have to do it--work with people we don't like and don't trust. Safeguard yourself and your business by following these 5 steps.

Not everything you hear from your customers is the truth. Find out what lies they're likely to tell and how to overcome them to sell more.

Abiding by the 80/20 rule, 20 percent of your customers have the potential to buy. Use these tips to better engage your customers to convert that potential into reality.

What can Piper Chapman and her fellow inmates teach you about managing your company? Get some totally legit tips from a team of prison misfits.

Difficult clients are part of business--regardless of what industry you're in. Keep the peace (and your sanity) with these proven tips.

5 lessons to help business owners cultivate consumer loyalty, from Entrepreneur.com.

If you feel like you've had it up to here with your customers, these smart strategies can help heal your relationships and get you back on track.

Would you want to hear any of these phrases from a customer service rep? No. And neither do your customers.