customer relations

Difficult clients are part of business--regardless of what industry you're in. Keep the peace (and your sanity) with these proven tips.

5 lessons to help business owners cultivate consumer loyalty, from

If you feel like you've had it up to here with your customers, these smart strategies can help heal your relationships and get you back on track.

Would you want to hear any of these phrases from a customer service rep? No. And neither do your customers.

Is your best client getting ready to fire you? Know the warning signs and learn how to stop it from happening.

Bending over backward to save a customer relationship isn't always good business. Here are 4 customers to keep ... and ways to cut the rest loose.

Are you ready for your best year ever? Start 2014 off on the right foot by following these 6 tips.

The beauty of a deliberate mistake.

Customers need to feel valued, understood and special, or they'll walk out your door. Here's how to develop a better "bedside manner" with clients.

Trust is your company's most valuable asset for creating loyal customers and employees. Here's what it takes to ensure your business is trusted.

Do you go on the defensive when negative feedback rolls in? Insider tips for dealing with words you don't want to hear.

It's not just business savvy that makes for a great business owner. It's the way you relate to your customers that really drives success.