customer service mistakes

Too many small-business owners who think they offer quality customer service fall far short of the mark. Learn what you need to do to keep your customers happy.

You may think bending over backward to make your customers happy is what successful business owners do. But it could be hurting your business.

From giving gifts to following up more, here are 4 smart ways to sharpen your customer service skills.

You want customers to buy from you, not run from you. Keep them interested by avoiding these fatal mistakes.

It costs 10 times as much to find a new customer as it does to retain the ones you have. Keep your customers by avoiding these 6 mistakes.

Using the phrase "How can I help you?" is a wasted effort by your employees. Instead, try one of these five phrases to improve your customer service.