Julie Rains

The pushy upsell will get you nowhere. The honorable upsell will get you more profits.

Take advantage of the rare downtime in the office during the holidays, and ramp up for the coming year.

Sponsoring a charity event or using your office space as a gathering point are just two ways your business can build its name without breaking the bank.

Here's how several small business in New York rose to the occasion with exceptional customer service in the wake of Hurricane Sandy.

Running a sale is a great way to bring in customers, and boost profits. Here are 8 ways to prepare for your busiest sales days.

Bringing baby to work sounds idyllic to most new parents, but without firm boundaries, your small business could turn into an ad hoc daycare..

Offering a temp position can be a useful and accurate recruiting tool if you know what traits to observe.

We look at five social media programs that can help your small business launch a successful online marketing campaign.

Giving a basic part of your product or service away for free, or offering a pay-what-you-can pricing model is becoming more and more common.

Ask yourself these questions before you pick a bank, credit union or service provider for all your company's transactions.

Operations managers can teach other executives a thing or two about how to get things done.

With a little creative nudging, you can redeem a complacent colleague.