A Conversation with Chip Conley

Word of mouth is now word of "mouse." So says Chip Conley, the CEO of Joie de Vivre Hospitality, California's largest boutique hotel group.
November 23, 2009 Word of mouth is now word of "mouse." So says Chip Conley, the CEO of Joie de Vivre Hospitality, California's largest boutique hotel group. We're suddenly able to go on the internet and tell thousands of people about any experience we've had: a restaurant meal, a motel stay. It's bred a flock of internet cheerleaders and complainers. In this clip, Conley walks us through his strategies of dealing with feedback overload. Leave a comment and let us know what you think of his advice.