Frequently asked questions.
When I log in to my ReceiptMatch Mobile App, what username and password do I enter? +
When you log in to the ReceiptMatch Mobile App, you will be asked to enter a User ID and Password. Enter the same User ID and Password that you would use when you access your American Express online account.
If you do not have a User ID and Password or if you have forgotten your User ID or Password, tap "Forgot Your User ID or Password?" on the app Sign In screen or visit americanexpress.com
and follow the prompts to retrieve your User ID or Password.
What should I do if I am locked out of the ReceiptMatch Mobile App? +
If you exceed the allotted number of failed sign in attempts, your ReceiptMatch Mobile App will be locked. If that happens, you can call the number on the back of your Business Card for assistance or tap Need Some Help? from the app Sign In screen and select Technical Support.
How do I access my Business Card account information on the ReceiptMatch Mobile App? +
Your account information is viewable within the ReceiptMatch Mobile App. Your Business Card account information can be found by tapping on the Account icon at the bottom of your screen.
If you have employees with Employee Cards, you can access Employee by tapping on the Menu icon at the top right of your screen. To view Card details for any of the Employee Cards, tap the (>) next to the Card Account.
How can I pay my bill on the ReceiptMatch Mobile App? +
To pay your bill via the ReceiptMatch Mobile App tap the Account icon at the bottom of your screen. Then tap the Make a Payment button and you will be prompted how to pay your bill from the app. If you would prefer to pay your bill by telephone, you can tap Contact Us from the Settings screen and select the Pay by Phone option.
How do I add receipts for my Business Card transactions using the ReceiptMatch Mobile App? +
To add a receipt for a Card transaction, tap on a transaction via your Pending Charges or Recent Activity and take a picture of your Business Card receipt. Once the picture is uploaded successfully, it will be linked with your selected Card transaction.
Additionally, you can tap on Capture Receipt from the Transactions screen to take a picture of your receipt, and we will attempt to automatically match the receipt to your transaction. If your receipt is from a purchase you made immediately prior to uploading the receipt, it may take a few days for the transaction to appear on your statement. If we are not able to automatically match a receipt to a transaction when you upload the receipt we will continue to try to match your receipt for up to 8 days.
Can I email a picture of a receipt or upload multiple receipts at once? +
Yes. In order to email pictures of receipts to your ReceiptMatch account, you will first have to sign in to your American Express online account at americanexpress.com
to add the email address from which you’d like to email receipts. Then click on the Manage Receipts button on the right-hand side of your online statement. After that, you can email your receipts from that email address to email@example.com.
You can send in multiple receipts at once by including them as separate attachments in an email.
Why isn’t my receipt matched? +
A receipt may be unmatched for a number of reasons. If the receipt image is unclear or the receipt is associated with a purchase you made more than 10 months ago, you need to manually match it to the transaction by signing in to your American Express online account at americanexpress.com.
If a transaction hasn’t appeared on your Card account statement yet, the receipt is unmatched until the transaction appears and the receipt is able to be matched to it. Please also be sure the receipt is uploaded to the correct Business Card.
What is a Tag and how does it work from the ReceiptMatch Mobile App? +
Tags are your own personal labels that you can apply to receipts which help you categorize your expenses. Tags can be applied through the ReceiptMatch Mobile App or directly to transactions through your American Express online account. Tags applied to a transaction through the app will appear on your online account. Tags applied to transactions on your online account will automatically appear in the ReceiptMatch Mobile App, as well.
Tags are unique to each Card. If you have multiple Business Cards, be sure to select the Business Card to see the list of associated tags. You may add tags for a Business Card from your American Express online account or from the app. You can remove tags for a Business Card through your online account.
Basic Card Members can create either a shared tag or a private tag. Shared tags will be available to any Employee Card Members on the account. Both the Basic and Employee Card Members can apply shared tags to receipts. Private tags are only usable and viewable by the Card Member who created the tag as well as any designated Account Managers. Employee Card Members cannot create shared tags.
What is a Note and how does it work? +
You can add notes to receipts for your own record keeping purposes. The notes will appear with the receipt from the ReceiptMatch Mobile App and in your American Express online account. Once you snap a photo of your receipt via the app, you will see the option to add a note on the Review screen prior to attaching the receipt to a transaction, or sending the receipt though the auto-match flow.
How do I use the ReceiptMatch Mobile App with Connect to QuickBooks®? +
ReceiptMatch and Connect to QuickBooks are two business tools that were created to work together. If you are enrolled in ReceiptMatch and downloaded the ReceiptMatch app to your mobile device, after enrolling in Connect to QuickBooks, the ReceiptMatch app will include additional screens that will enable you to start labeling your Business Card transactions with your QuickBooks categories from your mobile device. On the Transaction screen, tap on the available tabs under QuickBooks Categories to label your transaction with your QuickBooks categories.
How do Spending Limits on Employee Cards work? +
Spending Limits may be set, removed, and modified at any time. You may also suspend spending privileges on an account at any time. The Spending Limit refreshes each billing cycle.
To freeze an Employee Card, go to the Employee Controls screen and tap on Manage Card Settings. Then tap Freeze.
To manage your Employee Cards go to the Employee Controls screen and tap on Manage Employee Cards. Then you will have the option to set Spending Limits, Spend Tracking Alerts and Blocked Purchase Alerts.
What does it mean to freeze an Employee Card? +
Freezing an Employee Card prevents any further charges on the card. If your Employee Card holder tries to use the card once it’s frozen, the card will be declined. You can freeze or unfreeze an Employee Card at any time.
What is a Spending Limit? +
You can assign a Spending Limit for each of your Employee Cards to prevent your employees from spending above the limit you set for the Employee Card.
To set a Spending Limit for an Employee Card, go to the Employee Controls screen and tap on Manage Employee Cards. Then you will have the option to set Spending Limits.
How do I Add or Cancel an Employee Card? +
To add or cancel an Employee Card, you will need to call Customer Support. To locate the number for Customer Support, tap Contact Us from the Settings screen to call Support. Or you may call the number on the back of your Card or 1-800-492-3344
(24 hours / 7 days). If you are outside of the U.S., you may call collect at 1-336-393-1111.
What types of alerts are available? +
Basic Card Members can receive the following alerts: (1) Spend Tracking Alert: an Employee Card is approaching a set spending limit; (2) Blocked Purchase Alert: an Employee Card’s purchase was blocked due to exceeding a set spending limit; (3) ReceiptMatch Reminder Alert: a reminder to add a receipt image for purchases exceeding a set amount.
Employee Card Members can receive the reminder to add a receipt image for purchases exceeding a set amount.
How secure is my information using ReceiptMatch Mobile App? +
ReceiptMatch will send information to your American Express online account using end-to-end encryption. Please keep in mind that American Express does not operate or control the wireless networks used to access the ReceiptMatch Mobile App and carrier protocols may vary. Check with your wireless service provider for information about their privacy and security practices. Your account data can only be accessed via the ReceiptMatch app using your User ID and Password or Touch ID if enabled on your account.