Frequently asked questions.
What if I have a long receipt? +
To automatically match a receipt using ReceiptMatch, the purchase date, amount, and merchant name must be visible. For long receipts, please ensure these items are legible; otherwise they may need to be manually matched via your American Express online account.
How do I upload a multi-page receipt? +
The best way to upload a multi-page receipt is online or through email as one file. Once uploaded, you will see a thumbnail image of the receipt in your American Express online statement. To view all the pages of the receipt, you can access the receipt from your American Express online statement and enlarge the image by clicking the magnifying glass symbol
How can I upload multiple receipts at once? +
You can attach multiple files to an email and send it to email@example.com from your registered email address. ReceiptMatch treats each file as a separate receipt and looks for its matching transaction.
I just uploaded my receipt. What happens now? +
ReceiptMatch matches your receipts to your Business Card transactions that have posted to your American Express online statement. It will continue to match your receipt to a transaction for up to 8 days until the transaction has posted to your online statement. Until the receipt is matched, your receipt image will appear in the unmatched section within ReceiptMatch.
Please note if the receipt is not matched after 8 days, it will remain in the unmatched section where you can then manually add the receipt in your online statement
Will my Account Manager and employees be able to use this feature to manage expenses? +
Your Account Manager will be able to view all of your uploaded receipts and notes from the American Express online account. Account Managers are not able to use the ReceiptMatch Mobile App.
Once you have enrolled in ReceiptMatch, your employee can enroll in the ReceiptMatch Mobile App if they have an Employee Card on your Business Card account. They will not have access to receipts or transactions for your Basic Card or those of your other employees.
As the Basic Card Member, you can submit, view, and manage receipts for all your Employee Cards from your American Express online account.
What types of alerts are available with ReceiptMatch? +
Basic Card Members can receive the following alerts: (1) an Employee Card is approaching a set spending limit; (2) an Employee Card's purchase was blocked due to exceeding a set spending limit (3) a reminder to add a receipt image for purchases exceeding a set amount. Employee Card Members can receive the reminder to add a receipt image for purchases exceeding a set amount.