What we do
American Express is a globally integrated payments company that provides customers with products, insights and experiences that enrich lives and build business success. We do this through innovative payment, travel and expense management solutions for both individuals and businesses of all sizes. More than 170 years of history built on service, trust and security have helped us develop one of the world’s most recognised brands.
Our operations in Australia and New Zealand
American Express has been doing business in Australia since 1954, opening our first travel office in the David Jones department store on Elizabeth Street, Sydney. Our local focus shifted to payment products when we introduced the first American Express Card in Australia in 1974. Two years later we launched operations in New Zealand.
We have over 1,500 colleagues in the region working across our Sydney and Auckland headquarters, offices in Melbourne, Brisbane, and Perth, and throughout both countries remotely.
During the last 66 years, we have continued to grow our merchant base, products, programs and initiatives, all tailored to the interests and priorities of the Australian and New Zealand communities we’re proud to back.
Our vision and mission
Our vision is to provide the world’s best customer experience every day. Our mission is to become essential to our customers by providing differentiated products and services that help them achieve their aspirations.
Corporate social responsibility (CSR)
As one of the world’s most recognisable brands, meeting stakeholders' evolving expectations and being a responsible corporate citizen wherever we operate are crucial to building and preserving trust in American Express.
However, our stakeholders in Australia and New Zealand have their own unique challenges, expectations and priorities. That’s why we measure and report a set of CSR goals specific to this region.