Pay your bill
An overview of the payment options
available to you.
Pay your bill
An overview of the
payment options available to you.
Whether you’re a Corporate Card Member looking to personally pay your bill or a
Program Administrator looking to settle your company’s Account, this information will
help smooth the process.
Remember, as Corporate Cards are Charge Cards, the Account will need to be settled
in full each month or late payment charges will apply.
There are two types of billing
Before continuing, it’s important to identify which of the below applies to your company and its program policy.
Central Billing
With Central Billing, Card Member statements
are billed directly to the company, who settles
these on behalf of the Card Member.
Individual Billing
With Individual Billing, statements are billed
directly to individual Card Members who must
personally settle these.
If you’re a Card Member and are unsure about which of the above options applies to you,
contact your company’s Program Administrator.
Ways to settle your company’s Account
Online via Direct Debit
Set up an automatic payment to avoid missing statement due dates. To do this, complete a Direct Debit Request form and post it to the address outlined on it. Funds will then be debited from the nominated bank account according to the schedule of payments selected.
Keep in mind that Direct Debit can take up to 25 days to be activated.
Paying your bill via PayID
You can pay your Company Account or Card statement directly from your bank account to our American Express PayID. For Company Account payments you’ll need to email us a remittance advice and include a matching remittance reference as the payment description. For individual Card payments you’ll need to include your 15-digit Card Account number as payment reference. Eg: 37** ******* *****
Organisation PayID : American Express Australia Limited
Company Account Customer Reference Number: Matching remittance reference
Individual Card Statement Customer Reference Number: Your 15 digit Card number
Payments should be processed and appear in your American Express corporate account within 24 hours after you have provided a payment remittance to us, but may take up to 72 hours.
Note: You can make as many PayID payments as you choose, however your bank may impose limits on the value of payments from your bank account (for example, daily limits or single transaction limits). This may mean that you cannot pay the full amount of your balance in one transaction. For more information, contact your bank directly.
Expense claims
Once a Card Member’s expense claim is received, simply reimburse it in accordance with your company’s internal policies.
These terms and conditions apply to your use of PayID to make payments to your American Express Corporate Accounts using Australia’s New Payments Platform (NPP). By using PayID to make such payments, you agree to these terms and conditions.
1. What is PayID? PayID allows you to make payments to your American Express Corporate Accounts from your participating bank or financial institution using the NPP, by using the provided ‘American Express Corporate PayID’. Your use of PayID is optional.
2. Payment Remittances: All payments must be made from an account that belongs to or is nominated by the American Express Corporate Account holder . You must provide a remittance with your payment. If you do not provide a remittance, we will be unable to allocate payments to any Accounts and late payment fees may apply. Please send your Corporate Account remittance to american.express.corporate.payment.services.australia@aexp.com.
3. Processing Times: Payments should be processed and appear in your American Express Corporate Account within 24 hours after you have provided a payment remittance to us, but may take up to 72 hours.
4. Delays: From time to time, there may be delays in processing payments and updating information (such as an account balance) due to technical difficulties, outages, maintenance and additional compliance processes and checks. American Express is not responsible for any delays or limits that are outside of its control. Your bank may delay a payment for a period of 48 hours for security reasons (this may happen the first time you use the American Express Corporate PayID – for more information, contact your bank directly).
5. Bank Limits: You can make as many PayID payments as you choose, however your bank may impose limits on the value of payments from your bank account (for example, daily limits or single transaction limits). This may mean that you cannot pay the full amount of your balance in one transaction. For more information, contact your bank directly.
6. Mistaken Payments : You are solely responsible for ensuring that payments are for the correct amount and use the correct PayID. You must notify us as soon as possible if you suspect that you have made a mistake in payment when using PayID (for example, a payment for the incorrect amount or paying twice).
7. If PayID is Unavailable or Suspended: From time to time, PayID for American Express Accounts may be unavailable or suspended (for example, due to technical issues, maintenance down-time or suspension for security reasons). If PayID for American Express Accounts is unavailable or suspended for any reason, it is your responsibility to use another means of payment and to continue to make repayments on your American Express Account on-time and in accordance with your agreement with us.
Ways to settle your Card Account
Pay Bill Online (PBOL)
Register for PBOL via your Online Services Account to set up a one-time payment. When doing this, you’ll have the option to pay the minimum amount due, statement balance, total balance or another amount.
The American Express Mobile App
Download the Amex App to make payments on your Account wherever you are. You’ll also have the option to use your Membership Rewards® points balance (if eligible) to pay off your eligible purchases.1
Pay by Phone – Interactive Voice Response (IVR)
IVR Payments can be made by calling the number on the back of your American Express Card and following the prompts. You’ll need to have your 15-digit Card Account number as payment reference e.g. 37** ****** *****.
BPAY
Pay your bill directly from your bank account with BPAY. You’ll need to have our BPAY Biller Code (5082) and your 15-digit Card Account number as payment reference e.g. 37** ****** *****.
Keep in mind that BPAY payments will take three business days to clear.
Online via Direct Debit
Set up an automatic payment to avoid missing your due date. To do this, complete a Direct Debit Request form and post it to the address outlined on it. Funds will then be debited from your nominated bank account according to the schedule of payments selected.
Keep in mind that Direct Debit can take up to 25 days to be activated.
Paying your bill via PayID
You can pay your Card statement directly from your bank account to our American Express PayID. You’ll need to include your 15-digit Card Account number as payment reference. Eg: 37** ******* *****
Organisation PayID: American Express Australia Limited
Customer Reference Number: Your 15 digit Card number
Payments should be processed and appear in your American Express corporate account within 24 hours, but may take up to 72 hours.
Note: You can make as many PayID payments as you choose, however your bank may impose limits on the value of payments from your bank account (for example, daily limits or single transaction limits). This may mean that you cannot pay the full amount of your balance in one transaction. For more information, contact your bank directly.
Expense claim
In order to trigger your company to pay American Express on your behalf, you’ll need to lodge and expense claim in these steps:
- Contact your company’s Program Administrator to find out your statement billing cycle.
- Download your statement as soon as you’re notified that it’s ready.
- Review your statement transactions.
- Submit your expense report in accordance with your company’s policy.
- Ensure your line manager approves your expenses before your company’s cut-off date for payments.
These terms and conditions apply to your use of PayID to make payments to your American Express Corporate Accounts using Australia’s New Payments Platform (NPP). By using PayID to make such payments, you agree to these terms and conditions.
1. What is PayID? PayID allows you to make payments to your American Express Corporate Accounts from your participating bank or financial institution using the NPP, by using the provided ‘American Express Corporate PayID’. Your use of PayID is optional.
2. Payment Remittances: All payments must be made from an account that belongs to or is nominated by the American Express Corporate Account holder . You must provide a remittance with your payment. If you do not provide a remittance, we will be unable to allocate payments to any Accounts and late payment fees may apply. Please send your Corporate Account remittance to american.express.corporate.payment.services.australia@aexp.com.
3. Processing Times: Payments should be processed and appear in your American Express Corporate Account within 24 hours after you have provided a payment remittance to us, but may take up to 72 hours.
4. Delays: From time to time, there may be delays in processing payments and updating information (such as an account balance) due to technical difficulties, outages, maintenance and additional compliance processes and checks. American Express is not responsible for any delays or limits that are outside of its control. Your bank may delay a payment for a period of 48 hours for security reasons (this may happen the first time you use the American Express Corporate PayID – for more information, contact your bank directly).
5. Bank Limits: You can make as many PayID payments as you choose, however your bank may impose limits on the value of payments from your bank account (for example, daily limits or single transaction limits). This may mean that you cannot pay the full amount of your balance in one transaction. For more information, contact your bank directly.
6. Mistaken Payments : You are solely responsible for ensuring that payments are for the correct amount and use the correct PayID. You must notify us as soon as possible if you suspect that you have made a mistake in payment when using PayID (for example, a payment for the incorrect amount or paying twice).
7. If PayID is Unavailable or Suspended: From time to time, PayID for American Express Accounts may be unavailable or suspended (for example, due to technical issues, maintenance down-time or suspension for security reasons). If PayID for American Express Accounts is unavailable or suspended for any reason, it is your responsibility to use another means of payment and to continue to make repayments on your American Express Account on-time and in accordance with your agreement with us.
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Have a question?
Find the answer you’re looking for in our Frequently Asked Questions.
Mobile Payments
Use your Card on phone using Apple Pay, Samsung Pay or Google Pay. Terms apply.
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1. Subject to the Membership Rewards Terms and Conditions. Minimum of 1,000 points required. Any credit to your Card Account cannot exceed the current outstanding balance on your Account. Points will be debited immediately and credit will take up to three business days to appear on your online statement.