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Getting
started

Helpful information
on setting up
your
Corporate Card
program.



As a Program Administrator, there are a few essential steps you’ll need to complete to get your
Corporate Card program up and running and ensure Card Members are getting the most from their Card.

1. Register for American Express @ Work®

American Express @ Work is a powerful online tool allowing you to manage all aspects of your
company’s Corporate Card program in one place.

Access individual Card profile
pages to identify outstanding
balances, late payment fees or the
location of a recent transaction.

Create customised Account alerts for
Card spend or choose to increase
or decrease Card limits.

Generate comprehensive
financial reports through
@ Work Reporting.

2. Set up Account alerts

This is a key step in ensuring employees comply with your company’s spend policy early on.

To set up an alert:

1

Log in to your @ Work account.

2

Select ‘Manage Program Alert Settings’ in the top right-hand corner of the page.

3

Select your alert type, customise it, and then indicate your preferred method of delivery and notification frequency.

4

Click ‘Submit’ to save your settings.

3. Assist your Card Members in maximising their benefits

There are a range of ways your Card Members can more efficiently make payments, track their spend, and earn points, which can have a positive impact on your company’s overall expense management. These include:

Setting up an Online Services Account

This will enable them to quickly and easily view their transactions, make repayments (if Individual Billing was selected), and more.

Downloading the American Express Mobile App

With the Amex App, Card Members can:

  • Securely access their Account with biometric authentication.
  • Access Live Chat for their Card queries, saving you time.
  • Set up payment reminders and Card limit alerts to keep their spend on track.

Adding their Card in their mobile wallet

Mobile wallets enable Card Members to link their American Express Card with their phone’s Apple Pay, Samsung Pay or Google Pay to make contactless payments that are the most secure yet.

Enrolling in their Card’s rewards program/s

If your company has chosen to participate in the Membership Rewards® program, it’s important to ensure that all eligible, non-Platinum Card Members have personally enrolled their Card to start earning points. This will not happen automatically.

Card Members wishing to enrol in Membership Rewards:
Call 1300 362 639
7.30am-7pm (AEST), Monday to Friday

If they are non-Platinum Qantas Corporate Card Members, they may also need to enrol in the Qantas Business Rewards program to earn Qantas Points on selected Card spend.

Card Members wishing to enrol in Qantas Business Rewards:
Call 1300 362 639
7.30am-7pm (AEST), Monday to Friday

Exploring American Express Maps

This is a useful tool in locating American Express accepting restaurants, hotels and more – allowing your eligible Card Members to more simply earn points on their spend.

Have a question?
Find the answer you’re looking for in our Frequently Asked Questions.

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