How to understand your Card Statement

Your statement is like a snapshot of your card. It includes important
information like the amount you owe, the transactions you’ve made
and also the minimum payments due. Let’s break it down.

Your Account Summary

A summary of your credit card balance and transactions. Includes credits and debits.

	Opening Balance This is the closing balance from your previous statement.
	New Credits The total of any credits made to your card in that statement period, including any refunds.
	New Debits The total of all new charges on your card for that statement period.

	Closing Balance To maintain your interest free period (if applicable), or minimise further interest, pay this amount by the payment due date.
	Minimum Payment Due Date The date your minimum payment must reach your American Express Account. Pay by this date to avoid a late payment fee. Remember, it can take up to 3 days for a payment to register in your account.
	Minimum Payment The minimum amount payable on your card, set at 2.5% of your closing balance or $30, whichever is greater.

Your Credit Summary

An overview of the credit position of your card, including how much you owe and how much more you can spend.

	Credit Limit The maximum amount that you can spend on your card.
	Available Credit The amount of credit available to spend on your card at the end of the statement period.

Total Balance
The total amount that is owing for the end of that statement period.

Minimum Payment Warning

This shows you how long it would take to repay your balance and the interest you would be charged over that period, should you elect to pay the minimum payment each month. This warning also shows the amount you need to pay off each month to clear your balance in 2 years, the total interest you would pay, and how much you would save compared to only making minimum repayments. Please note the Minimum Payment Warning is only presented to Personal Card Members and not Business Card Members.

Minimum Payment Warning

Your Interest Rates

These are the rates of interest that apply to different types of charges on your Card. Below example is for illustration purposes only and you should refer to your own statement for actual annual interest rates.

Your Account Summary

A summary of your credit card balance and transactions. Includes credits, debits and any instalments due.

	Opening Balance This is the closing balance from your previous statement.
	New Credits The total of any credits made to your card in that statement period, including any payments, refunds and newly created instalment plans.
	New Debits The total of all new charges on your card for that statement period, including any instalment plan balances you've cancelled.
	Instalments Due The total of any Plan It instalment payments due for that period, including any fees.This is the monthly instalment fee.

	Closing Balance To maintain your interest free period (if applicable), or minimise further interest, pay this amount by the payment due date.
	Minimum Payment Due Date The date your minimum payment must reach your American Express Account. Pay by this date to avoid a late payment fee. Remember, it can take up to 3 days for a payment to register in your account.
	Minimum Payment The minimum amount payable on your card, set at 2.5% of your closing balance or $30, whichever is greater.

Your Plan It Summary

A summary of any Plan It Instalment plans, including the original and remaining balance, plus any instalments due that month.

	Opening Balance This is the closing balance from your previous statement.
	New Plans and Fees Any new instalment plans you created and fees charged to your card within that statement period.
	Cancelled Plans The total of any cancelled Plan It Instalment Plans on the current statement.

	Instalments Due The total of any Plan It instalment payments due for that statement period.
	Remaining Plan Balance The amount you have left to pay off your plan, excluding the instalment due this month and any future fees. Amount is not due in full.

Your Credit Summary

An overview of the credit position of your card, including how much you owe and how much more you can spend.

	Credit Limit The maximum amount that you can spend on your card.
	Available Credit The amount of credit available to spend on your card at the end of the statement period.
	Standard Closing Balance The amount that is owing on your card. This excludes the balance remaining on any instalment plans.

	Remaining Plan Balance The amount you have left to pay off your plans, excluding the instalment(s) due this month.
	Total Balance The total amount owing on your card after adding the standard closing balance and remaining plan balance(s). This amount is not due in full this month.

Minimum Payment Warning

This shows you how long it would take to repay your balance and the interest you would be charged over that period, should you elect to pay the minimum payment each month. This warning also shows the amount you need to pay off each month to clear your balance in 2 years, the total interest you would pay, and how much you would save compared to only making minimum repayments. Please note the Minimum Payment Warning is only presented to Personal Card Members and not Business Card Members.

Your Interest Rates

These are the rates of interest that apply to different types of charges on your card. Please note the Plan It Instalments has a 0.00% Annual Interest Rate but carries a Monthly Fee as specified within the ‘Plan It Summary’ section but carries a fixed Monthly Fee as disclosed to you when you created the Plan. The Monthly Plan Fees are included in the Instalments Due. Below example is for illustration purposes only and you should refer to your own statement for actual annual interest rates.

Need some more help?

You can contact our team any time either online or over the phone.

Call Us

Select your product below for the fastest way to solve your query

Start Live Chat

Login to Start chat

To use Live Chat you must be registered to manage Card Account online. Please note, travel queries cannot be handled via live chat.

We're available 24/7

Lost & Stolen

Credit Cards: 1300 132 639

Overseas: +612 9271 8664

Travellers Cheques:

1800 688 022

Overseas: +612 8223 9171