Frequently Asked Questions:
Cruise

We are not able to take new Cruise Online bookings at the moment as we are currently working with our Cruise agent to create a new and even better Cruise Online experience.

All cruise travel sales and servicing are facilitated through our Cruise agent:

Our Vacation Centre Pty Ltd.,

ABN: 54 105 542 176,

Travel License: 3008099,

IATA Accredited Agency.

For all Cruise enquires or to discuss your current booking please call 1300 883 501, Mon-Fri 7:30am-6:00pm, Sat 7:30am-2:00pm AEST.

We are not able to take new Cruise Online bookings at the moment as we are currently working with our Cruise agent to create a new and even better Cruise Online experience.

If you have an existing booking, e-tickets will be issued after final payment has been received. Most cruise lines also require an online registration form to be completed before the release of the e-tickets. Please refer to the ‘Cruise Invoice and Confirmation' section of your documentation for full terms and conditions. For a cruise reservation you will require a valid passport with photo ID at check-in. Please note that some domestic departures may also require a valid passport.

Once we are able to take new bookings again, your cruise consultant will be able to take you through the list of cabin and bed types. We’ll do our best to take your preferences into account, but we cannot guarantee your request.

Generally, check-in and embarkation time is approximately 90 minutes before the published sailing departure time. However, we strongly recommend you check in at least 2 hours prior. Please check with your cruise consultant for expedited online check-in facilities and any special requirements for your cruise line. For international cruises, we recommend you arrive in the city of embarkation at least one day before the published departure time. If you don’t check-in on time, you could be denied boarding.

On many cruise lines it is customary to pay gratuities (service charges or tips) to staff. To make things easier, many cruise lines include gratuities in the cruise fare at time of booking. If you have any queries, please talk to your cruise consultant.

Please contact your cruise consultant to request special assistance.

Any taxes and levies will be confirmed at the time of booking your cruise as these vary according to departure and arrival ports. They will be included in the price quoted when you book your cruise.