Frequently
Asked Questions
Your American Express® AeroplanPlus®* Corporate Card is changing to the American Express® Aeroplan®* Corporate Card
Questions?
We’ve got answers!
American Express® and Aeroplan®* are excited to be continuing their partnership with the launch of the new Aeroplan Program. Please refer to the questions below to learn more about changes coming to your Card.
Are you a Program Administrator?
If you are a Corporate Card Program Administrator and would like to know more details about the changes to the Corporate Program, visit the below link.
Is my Card changing?
Your American Express® AeroplanPlus®* Corporate Card is changing to the NEW American Express Aeroplan Corporate Card with enhanced benefits.
What are the changes to the earn rate?
Your Card earn rate will remain the same as it is now:
1x the points for every $2 spent on your Card.1
Can I upgrade my earn rate?
For an additional $99 annual fee plus applicable taxes, you can upgrade your Card to get an accelerated earn rate:
1x the points for every $1 spent on your Card.
When will I receive my new American Express Aeroplan Card?
You will receive your new Card before your current Card expires, effective December 1, 2020. You can continue to use your current Card until you receive a new one. As part of our commitment to sustainability, the new American Express Aeroplan Corporate Card is made of 70% reclaimed marine plastic collected from beaches and coastal communities.
For more information on the Card’s plastic, please visit www.parley.tv.
Benefit Changes:
What new Air Canada travel benefits come with my new Card?
Free First Checked Bag
You and up to eight companions travelling on the same reservation will enjoy your first checked bag free (up to 23kg/50lb) when your travel originates on an Air Canada flight.2
Status Qualification Boost
As a Cardmember, you will earn 1,000 Status Qualifying Miles and 1 Status Qualifying Segment for every $10,000 in eligible net purchases charged to your American Express Aeroplan Corporate Card.3
Maple Leaf Lounge One-Time Guest Passes
Earn a Maple Leaf LoungeTM One-Time Guest Pass for every $10,000 of eligible purchases spend on your Card after your next Card anniversary date, up to four passes a year. Passes can be used by you or your companions, at select Maple Leaf Lounges in North America with a same day ticket on a departing Air Canada flight.4
Preferred Pricing
As a Cardmember, you can often book flight rewards for even fewer points.5
What benefits can I continue to enjoy on my Card?
You can continue to enjoy the following benefits that are exclusively available to you from American Express:
American Express® Experiences:
Enjoy access to highly coveted events in music, sports, entertainment, dining and more.6
Front Of The Line®
Get presale and reserved tickets to in-demand concerts, shows, movies and other events.6
Insurance Benefits†
Enjoy a wide array of insurance benefits, so you can feel more confident while travelling.
You’ll continue to enjoy the same insurance coverages you currently have on your American Express Aeroplan Corporate Card.
Plus, we’ve added Lost or Stolen Baggage Insurance7 to your Card effective November 6:
You can be covered for loss or damage to your checked-in or carry-on baggage and personal effects while in transit for up to a maximum of $500 per trip for all insured person(s) combined when you fully charge your airline tickets to your American Express Aeroplan Corporate Card.
In order to access your Air Canada travel benefits, please make sure all your information is accurate with American Express and that you have a valid Aeroplan number on file. In order to access your travel benefits with Air Canada, you’ll also need to include your Aeroplan number on your Air Canada reservations.
There is no enrollment required for any benefits on your Card. You will be able to enjoy your new benefits as of November 8, 2020.
Changes to your Account:
What to expect during the transition:
- You can continue to use your Card as you do today with your current benefits until November 6, 2020.
- On November 6, you can begin enjoying some of the new benefits with the Card you currently have in your wallet such, as your Insurance benefits. Your new Air Canada benefits will come into effect on November 8.
- You will still be able to access your Aeroplan account to make redemptions at www.aeroplan.com until November 8, 2020. After this date, you will need to access this information on www.aircanada.com/aeroplan.
- Want to make sure you stay informed about your new Card benefits? Confirm with your Program Administrator your company has opted-in to receive emails, we have your email address on file and you are opted-in to receive marketing emails, this will allow us to keep you informed throughout the transition.
The 15-digit number on the front of your Card will remain the same.
Effective on your Cardmembership anniversary date after November 6, 2021, your annual fee for the NEW American Express Aeroplan Corporate Card will be $120. For this year we want you to experience all that your new Card has to offer by not increasing your annual fee at this time. This means for the first year, you will enjoy the NEW American Express Aeroplan Corporate Card for $75.
Yes! You can continue to use your existing Card to access the new benefits until you receive your new Card at your next renewal.
Since your Card number will remain the same, your recurring bills will continue to be charged to your Card.
Program Changes:
Please see www.aircanada.com/aeroplan for more information on the improvements coming to the Aeroplan Program.
Your miles will be valued at 1:1 in the new Aeroplan Program. Your current miles balance will remain in your account. After November 8, 2020 Aeroplan Miles will be referred to as Aeroplan points.
Your Aeroplan number will remain the same. Please ensure you have a valid Aeroplan number on file so that you can take advantage of your new benefits.
For full details on the changes, please refer to the American Express Aeroplan Corporate Card Terms and Conditions.
Have additional questions?
Feel free to call American Express at 1-800-716-6661 for additional assistance.
For Air Canada specific inquiries, please visit www.aircanada.com/aeroplan.
†: All insurance coverage is subject to the terms and conditions of their respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully.
- Account must be in good standing. Aeroplan points will be earned on the amount of all purchases less credits, returns and adjustments. Finance charges, annual fees, other fees and charges for travellers cheques and foreign currencies are not purchases and do not qualify for Aeroplan points.
- The Cardmember, and up to eight (8) other passengers traveling on the same reservation (up to a maximum of 9 travellers), are each entitled to a free first checked bag up to 23kg/50lb. Benefit only applies when checking in with Air Canada, for a flight operated by Air Canada, Air Canada Rouge or under the Air Canada Express brand. Benefit is not available if check-in is with another airline. If the first checked bag is already complimentary (for example, as a result of Aeroplan EliteTM Status or fare purchased), there is no additional checked bag benefit that will be provided. Free first checked bag benefit may not be applied retroactively, and no refunds will be issued. Service charges for additional/oversized/overweight baggage may apply. For more information on baggage restrictions, please visit www.aircanada.com/baggage.
- For every $10,000 in eligible purchases (less any returns, credits and adjustments) charged to the card and posted to the card account, Cardmembers will earn 1,000 Status Qualifying Miles (SQM) and 1 Status Qualifying Segment (SQS) which will be deposited in their Aeroplan member account and appear on the next card account billing statement. Please allow at least three (3) days after your account billing statement for the SQM and SQS to be added to your Aeroplan account. SQM and SQS are not redeemable towards Aeroplan rewards and only count toward Aeroplan Elite Status qualification. SQM do not count towards Million Mile Status. Cardmembers may earn unlimited bonus SQM and SQS during an Aeroplan Elite Status qualification period. In the case of returns, credits or adjustments that reduce the amount of net purchases below a previously achieved threshold for which SQM and SQS was not previously awarded, you may not earn the SQM and SQS, but if you were awarded SQM and SQS, the amount deducted could result in you having negative net purchases and you will have to make purchases if you wanted to bring your net purchases to zero before earning towards your next SQM and SQS. All Aeroplan Elite Status conditions apply and can be reviewed at www.aircanada.com/elite-termsandconditions
- The Cardmember is entitled to receive one (1) Maple Leaf Lounge One-Time Guest Pass (each a “Guest Pass”) for every $10,000 in net purchases charged to the card account (less any returns, credits and adjustments) prior to the Cardmembership anniversary up to a maximum of 4 guest passes in an annual period. A purchase must have a transaction date that is prior to the Cardmembership anniversary date and must be posted to the Cardmember’s account prior to the Cardmembership anniversary date in order to be considered. On each Cardmembership anniversary date, the calculation of the annual net purchases resets to zero and the Cardmembers must qualify again in the new annual period. All earned Guest Passes will be deposited in the Cardmember's Aeroplan loyalty account up to 45 days following the Cardmembership anniversary date. Each Guest Pass will expire twelve (12) months from the date of issuance. One Guest Pass may be used for single admittance by either the Cardmember, or any guest(s) accompanying the Cardmember to access an eligible Air Canada Maple Leaf Lounge (as identified below) upon presentation of a Guest Pass, along with a same-day, confirmed ticket on a flight operated by Air Canada, Air Canada Rouge or under the Air Canada Express brand. Eligible Maple Leaf Lounges are limited to those Maple Leaf Lounges located in Canada and in the United States only and exclude international Maple Leaf Lounges located in the international departure zones of Canadian airports. Access also excludes Air Canada Signature Suites and lounges operated by third parties, such as the Star Alliance member airlines. Any guest entering a Maple Leaf Lounge using a Guest Pass must be accompanied by the eligible Cardmember. Anyone under the age of majority entering a Maple Leaf Lounge must be accompanied by an adult with access to the lounge. Age of majority is determined by the jurisdiction in which the Maple Leaf Lounge is located. Benefit may only be used as described, and otherwise cannot be transferred. Access is subject to space availability. Unused Guest Pass will automatically be cancelled on the date the card is closed, or if the card is changed to a different product. All Maple Leaf Lounges Terms and Conditions apply and can be reviewed at www.aircanada.com/lounges-termsandconditions.
- From time to time, eligible Aeroplan Cardmembers can get access to preferred pricing, which means they can book flight rewards for even fewer points. The number of points required to book a flight reward is determined by several factors, including, but not limited to, holding an eligible Aeroplan credit card, along with other rules as determined by Aeroplan in its sole discretion.
- Purchase must be charged in full to an American Express Card. Subject to availability and to event and ticketing terms, restrictions, verification procedures and fees. Tickets and packages may not be transferable and should not be resold. No refunds and no exchanges subject to merchant's obligations under applicable law.
- Underwritten by Royal & Sun Alliance Insurance Company of Canada. You may contact the insurer at 1-888-877-1710 in Canada and the U.S. or visit www.rsagroup.ca.
®: Used by Amex Bank of Canada under license from American Express.
®*, TM: For trademark ownership details see: americanexpress.ca/aeroplantrademarks