Start of menu
Close Menu

Feel secure knowing we make fraud prevention our business.

Spend and relax anywhere in the world. If a fraudulent transaction appears on your statement, it's our job to help set it right.

Our relationships with merchants all over the world help us protect your transactions. Our systems screen Cardmember transactions, to look for uncharacteristic transactions or unusually high charges that we suspect may be fraudulent.

Our Fraud Protection Guarantee.

Your security is important to us. In the unfortunate event of a fraudulent transaction on your account, we offer a Fraud Protection Guarantee. It states that if you're a victim of fraud who has taken reasonable care to protect your account details, PIN and any device on which you have added your account information, you won't be held responsible for any fraudulent charges.

For your added protection, you should:

  • Check your statements thoroughly as soon as you receive them. This is also easy to do with Online Services where you can check your transactions daily.
  • Register for Account Alerts with Online Services, which provides regular e-mail or SMS updates on your account balance.
  • Register for Push Notifications via Amex App to receive Account updates on the go.

For more information or to find out what else you can do to help stay free of fraud, click here.

Maximum Security

At American Express, we've taken specific measures to maximize your security and privacy. Our secure encryption technology keeps your information confidential.

If a fraudulent charge appears on your statement, it's our job to help make it right. You won't be held responsible for any proven fraudulent charges. So you can relax and spend securely, anywhere in the world.

Quick Resolution

The moment we are alerted to a fraudulent activity, our team will work to resolve any issues as soon as possible.

Simply notify us if your Card or Eligible Device (for example, an iPhone which uses Apple Pay) is lost or stolen, or you suspect it is being used without your permission.

Call 1-800-869-3016, or outside of Canada (please call collect) 905-474-0870. For Corporate Cardmembers, please call 1-800-716-6661.

Once you mention to our agents that you suspect fraud, we will launch an investigation to keep you safe and secure wherever you are.

Please note, with advanced fraud prevention technology in place, there is no need to contact us to advise that you are travelling.

24-hour Protection

American Express is known for providing exceptional customer service online and off. In fact, we are available 24 hours a day to answer questions or help with your account.

Fraud Prevention

Intelligent security

It’s all about patterns. Our intelligent security systems continually monitor your spending patterns for anything odd, helping to stop fraud in its tracks. Your Account is regularly scanned and if we detect something unusual, we’ll contact you to check it’s a purchase you made. It’s important to keep Customer Service updated with your contact details so that we can contact you and resolve the issue quickly.