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Welcome to the Help Centre

Browse the help centre for answers to your questions.

Frequently Asked Questions

Am I able to make payments online?

Can I change my payment due date?

Can I change, or stop a payment, once I have called to request that a payment is made to my Card?

Can I delete an old email address?

Can I have a different billing address for my Card(s)?

Can I receive a paper statement if I need one?

Can I update my contact details online?

Can I use the Electronic Payment Program if my account is set up for Pre-authorized payment?

Can a cancelled Card Member Change banking information online?

Can cancelled Card Members make online payments?

How can I enroll in Pre-authorized Payment Plan or Pay by Phone?

How can I pay my Bill?

How can I see the settings for another Card?

How do I confirm that my payment was processed?

How do I dispute a charge on my statement?

How do I pay my American Express bill?

How frequently can I make payments?

I have an overseas address. What do I do?

If I make an immediate payment, when will the money leave my bank account?

Is a cancelled Card Member able to view statement, update contact details, Membership Reward points etc. online?

Is there a limit to the amount I can pay through the Electronic Payment Program?

What are the functions available to a cancelled Card Member online?

What is the difference between the Pre-Authorized Payment Plan, and the Electronic Payment Program?

What is the latest date I can schedule a payment using the Payment Centre in Online Services?

When can my first payment be made after enrolling in the Electronic Payment Program?

When or What is my minimum payment due on my American Express Credit Card?

When will my Pre-authorized payment withdrawal take place?

Why are some of my personal details not displayed in full?

Why have I incurred an interest charge on my statement?