Contact Us
Chat with us by logging into your Online Services account or the American Express® App: 8:00 AM - Midnight EST / 7 days a week.
Don't have an Online Services account? Click here to create one.
Need help with a question?
Whatever you need - question answered, issues addressed - we look forward to assisting you.
Please have your Card in hand when calling or chatting with us.
TTY (Text Telephone)
- If you would like to communicate through TTY services and are calling from a TTY phone, dial 711 and then use our TTY number 1-866-549-6426 to reach our Customer Service centre
- Customer Service is available 24 hours a day / 7 days a week
Relay Services
- If you are calling from a TTY phone, connect through a relay operator by dialing 711 and 1-866-549-6426. The relay operator will connect you to our servicing centre to speak with a Customer Care Professional
- Customer Service is available 24 hours a day / 7 days a week
Signtature Cards
- If you are unable to use the PIN pad at the POS (Point of Sale) due to a disability and prefer to have a signature card to complete your transactions
- Please call our Customer Service number on the back of your Card or 1-800-869-3016
Braille Statement
- For Braille Statement Information, please call 1-800-869-3016 (toll-free) or email to amexaccessibility@aexp.com
Print Materials
- To order print materials in Accessible Formats, please call 1-800-869-3016 (toll free) or email to amexaccessibility@aexp.com
To visit the Accessibility at Amex Canada website, click here.
General Information
Canada: 1-800-869-3016 (toll-free) US: 1-800-528-4800 (toll free)
Canada: 1-866-549-6426 (TTY/TDD)
US: 1-800-221-9950 (TTY/TDD)
Outside Canada: (905) 474-0870 (collect)
Outside US: (336) 393-1111 (collect)
Toll Free Customer Service (General inquiries, lost or stolen cards) - 24 hours-a-day, 7 days-a-week
Canada: 1-800-869-3016 (toll-free) US: 1-800-528-4800 (toll free)
Canada: 1-866-549-6426 (TTY/TDD)
US: 1-800-221-9950 (TTY/TDD)
Outside Canada: (905) 474-0870 (collect)
Outside US: (336) 393-1111 (collect)
Option to Transfer a Balance
In Canada: 1-800-575-2273
Travel Accident Insurance
In North America (Weekdays 8am to 8pm EST): 1-877-777-1544 (toll-free)
Toll Free Customer Service for The Platinum Card® - 24 hours-a-day, 7 days-a-week
In Canada/U.S. : 1-800-263-1616 (toll-free)
Outside Canada/U.S. : (905) 474-8400 (collect)
For nearest location: 1-800-668-2639 (toll-free)
Phone based Travel Service: 1-800-611-1100 (toll-free) or: 1-888-414-TRIP (toll-free)
In Canada: 1-866-616-0532 (toll-free)
In Canada for Policy Holders: 1-800-708-0807
To enroll (for Credit Cards only, Premiums Apply): https://apu.assurant.com/
American Express® Line Of Credit
In Canada/U.S. : 1-800-263-3365 (toll-free)
Outside Canada/U.S. : (905) 474-1545 (collect)
General Information
Canada: 1-800-869-3016 (toll-free)
Outside Canada: (905) 474-0870 (collect)
The Platinum Card®
Platinum Card Customer Service
In Canada/U.S. : 1-800-263-1616 (toll-free)
Outside Canada/U.S. : (905) 474-8400 (collect)
Platinum Card Travel Service
In Canada/U.S. : 1-800-263-1616 (toll-free)
Outside Canada/U.S. : (905) 474-8400 (collect)
Platinum Card Concierge
In Canada/U.S. : 1-800-263-1616 (toll-free)
Outside Canada/U.S : (905) 474-8400 (collect)
American Express® Gold Rewards Card
- Trip Cancellation Insurance
- Emergency Medical Insurance
- Flight and Baaggage Delay Insurance & Hotel Burglary Insurance
- Car Rental Theft and Damage Insurance
- Purchase Protection Plan
- Buyer's Assurance Protection Plan
To submit a claim for coverages listed above, please contact:
Toll-free from US & Canada 1-800-243-0198; From anywhere in the world 905-475-4822; Online https://amex.rsagroup.ca/
For Travel Accident Insurance, please contact: Toll-free from US & Canada 1-877-772-7797
American Express Card
Buyer's Assurance Protection Plan and Purchase Protection Plan:
For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.
American Express® Aeroplan® * Cards
Aeroplan Contact Centre
Canada and USA: 1-800-361-5373
All other areas: 1-514-395-0300
The Platinum Credit Card from American Express
Purchase Protection Plan and Buyers Assurance:
For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.
American Express® Business Gold Rewards Card
Disability Plan for Small Business:
In Canada: 1-800-869-3016
American Express® Corporate Card for Small Business
Disability Plan for Small Business:
In Canada: 1-800-869-3016
Visit the Customer Centre to learn more about your Corporate Card or Corporate Card program or click here for a full list of contacts.
For Cardmembers: easily access your account information and Cardmember resources, or contact Customer Service: 1-800-716-6661 (Monday – Friday, 8 am - 8 pm, Saturday 10 am – 6 pm EST)
For Program Administrators: manage your company’s program, review benefits and access tools or contact the Program Administrator Servicing Team: 1-866-568-0308 (Monday – Friday, 8 am – 8 pm EST)
Not a Customer? Explore our Corporate Cards for a custom program that meets your company’s needs. Ready to see how American Express can help your business? Call 1-866-323-2602 and speak to a representative today.
Travel assistance, foreign currency exchange, and a variety of other services are provided to travellers through the American Express retail network of over 2,200 Travel Service Locations worldwide.*
To learn more about Travel Service Locations click here.
* Comprises Travel and Foreign Exchange locations of American Express Travel Related Services Company Inc., its affiliates and Representatives worldwide. In Canada, American Express Travel Services locations are independently owned and operated. Not all services are available at all Travel Service locations and are subject to local laws and cash availability. Service fees may apply.
Moving to another Country?
With Global Card Transfer we can transfer your existing Card.
To learn more click here
Account inquiries, Lost or Stolen Cards or General Information:
Anywhere in Canada/U.S. 1-888-721-1044
International, call collect (905) 474-1229
Business Concierge:
Anywhere in Canada/U.S. 1-866-255-1815
International, call collect (905) 474-9279